Insurance Account Manager

5 days ago

Shrewsbury, Shropshire, United Kingdom GB001 Marsh Ltd Full time

About GB001 Marsh Ltd

GB001 Marsh Ltd is a leading commercial insurance broker, serving a diverse community of clients with insurance, risk management, and employee health and benefits advice and solutions.

We are a member of the wider Marsh Group and with offices in more than 130 countries, we are the world's leading insurance broker.

The Role: Client Advisor

We have a fantastic opportunity for a Client Advisor to join our Advisory team. The successful applicant will manage their own portfolio of clients, working closely with Account Executives and the wider servicing team.

Responsibilities will include:

  • Managing a range of commercial insurance policies, with a client book that includes Transportation & Logistics clients.
  • Managing renewals, mid-term adjustments, invoicing, producing new quotes, upselling/cross selling additional products, and handling any additional queries and services presented.
  • Building and maintaining excellent relationships with clients, providers, and colleagues across the company.

What You Can Expect

  • An opportunity to join an established and client-focused team of professional Account Handlers & Account Executives.
  • A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment.
  • Handle commercial classes and products within primarily Transportation & Logistics but also widened to other sectors within the client portfolio.

What You Will Be Rewarded With

  • We offer a hybrid working model that nurtures a collaborative working environment, with 3 days per week in the office and 2 days per week working remotely.
  • A competitive benefits package, including 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, and a range of flexible benefits.
  • Generous family leave, including 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave, and shared parental leave options.

We Will Rely On You To

  • Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.
  • Manage all day-to-day queries, new business, renewals, amendments, and mid-term adjustments.
  • Build and maintain relationships with clients, prospects, client teams, and producers to provide best-in-class service and drive growth.
  • Serve as a client contact for day-to-day needs and answer standard or more difficult client questions to improve the client experience.
  • Maintain a detailed understanding of changing market conditions and comply with all compliance, professional, and transparency standards to better serve clients.

What You Need To Have

  • Previous experience working in the insurance industry, although not required, Cert CII qualified.
  • Strong literacy, numeracy, administration, and communication skills that can be demonstrated via qualifications/grades gained during education.
  • Ability to remain calm under pressure and be able to work flexibly when required.
  • Excellent organisational skills with the ability to manage multiple enquiries simultaneously.
  • Experience utilising the Microsoft Office suite and similar products.

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