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About GB001 Marsh Ltd
GB001 Marsh Ltd is a leading commercial insurance broker, serving a diverse community of clients with insurance, risk management, and employee health and benefits advice and solutions.
We are a member of the wider Marsh Group and with offices in more than 130 countries, we are the world's leading insurance broker.
The Role: Insurance Account Manager
We have a fantastic opportunity for an Insurance Account Manager to join our Advisory team. The successful applicant will manage their own portfolio of clients along with Account Executives and the wider servicing team.
You'll be responsible for servicing a range of commercial insurance policies, with a client book which has a number of Transportation & Logistics clients within.
This is a superb opportunity to launch a career within a sustainable and exciting industry that provides aspirational individuals the platform for a long-term insurance career.
As an Insurance Account Manager, you will also be responsible for managing renewals, mid-term adjustments, invoicing, producing new quotes, upselling/cross selling additional products while handling any additional queries and services that are presented.
What You Can Expect
- An opportunity to join an established and client-focused team of professional Account Handlers & Account Executives
- A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment
- Handle commercial classes and products within primarily Transportation & Logistics but also widened to other sectors within the client portfolio
- To build and maintain an excellent rapport with our clients, providers, and colleagues across GB001 Marsh Ltd
What You Will Be Rewarded With
- We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
- Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
- Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options.
We Will Rely On You To
- Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.
- Manage all day-to-day queries, new business, renewals, amendments, and mid-term adjustments.
- Build and maintain relationships with clients, prospects, client teams, and producers to provide best-in-class service and drive growth.
- Serve as a client contact for day-to-day needs and answer standard or more difficult client questions to improve the client experience.
- Maintain a detailed understanding of changing market conditions and understands and complies with all compliance, professional, and transparency standards to better serve clients.
What You Need To Have
- Previous experience working in the insurance industry, although not required, Cert CII qualified.
- Strong literacy, numeracy, administration, and communication skills that can be demonstrated via qualifications/grades gained during education.
- Ability to remain calm under pressure and be able to work flexibly when required.
- Excellent organisational skills with the ability to manage multiple enquiries simultaneously.
- Have experience utilising the Microsoft Office suite and similar products.
What Makes You Stand Out
- A desire for a long-term career within the insurance industry.
- A thirst for learning and the opportunity to study for further insurance-related qualifications.
- Prior insurance experience.
