Performance Retention Specialist

2 days ago


London, Greater London, United Kingdom Mindful Chef Ltd. Full time

We're looking for a skilled CRM Marketing Manager to join our team at Mindful Chef Ltd., where you'll play a key role in driving retention, winback, and sales performance through email, SMS, and push notification programs.

About the Company

Mindful Chef is an award-winning startup backed by the largest food and beverage company globally. We offer a dynamic workplace that feels like home, complete with free meals, a gym, a vertical farm, and pet-friendly policies. Our benefits include Vitality health insurance, access to learning resources, mental health support, and a generous holiday package (30 days + bank holidays).

You'll enjoy a 50% discount on all Mindful Chef products, as well as enhanced parental leave policies. As a member of our team, you'll have the opportunity to grow professionally and personally in a fast-paced environment.

The salary for this position is estimated to be between £60,000 - £70,000 per annum, depending on experience and qualifications.

Key Responsibilities
  1. Develop and execute targeted marketing campaigns to drive retention, spend, and cross-sell performance.
  2. Work closely with our data-driven team to identify customer segments and plan customer offers and incentives.
  3. Collaborate with the Tech team to implement front and back-end changes across digital channels.
  4. Manage 2 direct reports: Email Marketing Executive, CRM Executive.
  5. Optimize the weekly broadcast and trigger email funnel to ensure content reflects the core brand and trade plan.
Requirements
  • 3+ years of experience in an email marketing role and understanding of best practices.
  • Hands-on experience with CRM, ESPs, or customer engagement platforms.
  • Efficient and hardworking with a flexible and hands-on approach.


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