Customer Service Support Specialist

4 days ago


Milton Keynes, Milton Keynes, United Kingdom Huntress Full time

We are seeking a highly skilled Service Support Advisor to join our team at Huntress. As a key member of our Service Support Team, you will play a vital role in delivering exceptional customer service to our clients.

Key Responsibilities:

  • Customer Service: Provide timely and effective support to customers via various channels, ensuring their queries are resolved efficiently and to their satisfaction.
  • Communication: Liaise with internal teams, including Account Coordinators, Service Call Planners, and Service Technicians, to ensure seamless communication and collaboration.
  • Issue Resolution: Investigate and resolve customer complaints in a professional and patient manner, ensuring a positive experience for our clients.
  • Administrative Tasks: Assist Business Development Managers with administrative tasks as required, including producing customer quotations and parts orders.
  • Documentation: Maintain accurate customer information by uploading documents onto our CRM system.

Benefits:

  • Hybrid Working: Enjoy a flexible working arrangement, with the option to work from home and in the office.
  • Pension Scheme: Contribute to our contributory pension scheme, ensuring your financial security in retirement.
  • Life Assurance: Receive life assurance, providing peace of mind for you and your loved ones.
  • Annual Leave: Enjoy 25 days annual leave, plus bank holidays, to recharge and relax.
  • Employee Assistance Programme: Access our Employee Assistance Programme, offering support and guidance when you need it.
  • Staff Savings Scheme: Take advantage of our Staff Savings Scheme, helping you save for the future.
  • Free Parking and Refreshments: Enjoy free on-site parking and refreshments, making your working day more enjoyable.
  • Dress Down Days: Participate in our dress down days, promoting a relaxed and inclusive work environment.
  • Staff Events: Join in our staff events, fostering a sense of community and camaraderie.

About Huntress:

Huntress is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from candidates of all backgrounds and experiences. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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