Customer Service Support Specialist
3 weeks ago
An exciting opportunity has arisen for a Customer Service Support Specialist at The ONE Group Ltd, a leading manufacturer in the hospitality and retail sector.
As part of a dedicated team, you will report directly to a Team Leader and collaborate with internal Account Coordinators and field technicians.
This position is ideal for individuals who are passionate about providing outstanding customer service and may be seeking their first role in an office environment.
Key Responsibilities:
- Handle customer inquiries via phone and email promptly and professionally.
- Document service requests and keep customers informed of their status.
- Communicate effectively with customers regarding their service requests, including any updates or delays.
- Assist in resolving customer complaints with a focus on satisfaction.
- Maintain accurate customer records in the system.
- Ensure customer information is current and accessible.
Candidate Profile:
- Committed to delivering exceptional customer service.
- Capable of managing multiple tasks and meeting deadlines.
- Familiarity with SAP is advantageous.
- Understanding of the catering industry is a plus.
Benefits Offered:
- Contributory Pension Scheme.
- Life Insurance Coverage.
- Generous annual leave policy, including bank holidays.
- Access to an Employee Assistance Programme.
- Employee Discounts and Savings Initiatives.
Your working hours will be Monday to Friday from 8:30 AM to 5:00 PM. Initially, this role will be office-based during the probation period, transitioning to a hybrid model thereafter.
The salary for this position is competitive and reflective of your experience.
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