Customer Relations Specialist
4 days ago
We are seeking a highly skilled Customer Relations Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our Complaints Team, you will be responsible for managing the investigation, resolution, and outcome of customer complaints in a fair and timely manner.
Key Responsibilities- Investigate and resolve customer complaints in accordance with company policies and procedures.
- Use sound judgment to ensure fair and appropriate customer outcomes within established limits of authority.
- Produce high-quality written responses and provide comprehensive updates to stakeholders as required.
- Evaluate customer circumstances, inconvenience, and distress to achieve an appropriate resolution from a range of options.
- Manage diagnostic and triage processes to effectively categorize, route, and prioritize cases.
- Accurately report and log all actions through company systems to support root cause analysis and reporting requirements.
- Send regulated correspondence to customers within FCA timelines.
- Demonstrate a thorough understanding of relevant legislation, including TCF, FCA, FOS, and vulnerable customer guidance.
- Excellent oral and written communication skills.
- Ability to demonstrate systematic thought processes and manage workload effectively.
- Strong customer focus and experience in complaints handling, preferably in financial services or a related industry.
- Good attention to detail and high emotional intelligence.
- Ability to cope under pressure and meet strict deadlines.
- Opportunity to work with a leading automotive brand.
- Modern facilities with amenities such as an onsite café and free parking.
- Contingent workers receive their own laptop.
- Silent room for prayer or reflection.
- Long-term career progression opportunities.
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Customer Relations Specialist
3 hours ago
Milton Keynes, Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a highly skilled Customer Relations Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our Complaints Team, you will be responsible for managing the investigation, resolution, and outcome of expressions of dissatisfaction from customers.Key ResponsibilitiesInvestigate and resolve customer...
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Customer Relations Specialist
22 minutes ago
Milton Keynes, Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a highly skilled Customer Relations Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our Complaints Team, you will be responsible for managing the investigation, resolution, and outcome of expressions of dissatisfaction from customers.Key ResponsibilitiesInvestigate and resolve customer...
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Customer Relations Specialist
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom NHBC Full timeSalary: £26,000 - £30,000 based on experience + up to 6% discretionary bonus. Working Location: Milton Keynes – Hybrid once fully trained Employment Type: Full Time, Permanent As a Customer Relations Specialist, you will oversee the comprehensive evaluation of your own portfolio of customer concerns from initiation to resolution, ensuring that...
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Employee Relations Specialist
1 week ago
Milton Keynes, Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full timeJob SummaryWe are seeking a highly skilled and experienced ER Advisor to join our HR team at Hays Specialist Recruitment Limited. As an ER Advisor, you will be responsible for managing a wide range of employee relations cases from end-to-end, including disciplinaries, grievances, sickness absence, performance management, and flexible working.Key...
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Employee Relations Specialist
7 days ago
Milton Keynes, Milton Keynes, United Kingdom Connells Group Full timeJob Title: Employee Relations SpecialistJob Summary:We are seeking an experienced Employee Relations Specialist to join our People team at Connells Group. As an Employee Relations Specialist, you will play a critical role in delivering a first-class customer-focused Employee Relations service to our colleagues throughout the business.Key...
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Employee Relations Specialist
4 days ago
Milton Keynes, Milton Keynes, United Kingdom Connells Group Full timeJob Title: Employee Relations SpecialistJob Summary:We are seeking an experienced Employee Relations Specialist to join our People team at Connells Group. As an Employee Relations Specialist, you will play a critical role in delivering a first-class customer-focused Employee Relations service to our colleagues throughout the business.Key...
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Employee Relations Specialist
4 days ago
Milton Keynes, Milton Keynes, United Kingdom Connells Group Full timeJob Title: Employee Relations SpecialistJob Summary:We are seeking an experienced Employee Relations Specialist to join our People team at Connells Group. As an Employee Relations Specialist, you will play a critical role in delivering a first-class customer-focused Employee Relations service to our colleagues throughout the business.Key...
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Employee Relations Specialist
18 hours ago
Milton Keynes, Milton Keynes, United Kingdom Connells Group Full timeJob Title: Employee Relations SpecialistJob Summary:We are seeking an experienced Employee Relations Specialist to join our People team at Connells Group. As an Employee Relations Specialist, you will play a key role in delivering a first-class customer-focused Employee Relations service by providing specialist support and advice to colleagues throughout our...
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Employee Relations Specialist
19 hours ago
Milton Keynes, Milton Keynes, United Kingdom Connells Group Full timeJob Title: Employee Relations SpecialistJob Summary:We are seeking an experienced Employee Relations Specialist to join our People team at Connells Group. As an Employee Relations Specialist, you will play a key role in delivering a first-class customer-focused Employee Relations service by providing specialist support and advice to colleagues throughout our...
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Employee Relations Specialist
3 hours ago
Milton Keynes, Milton Keynes, United Kingdom Connells Group HQ Full time{"title": "Employee Relations Specialist", "content": "Job DescriptionWe are seeking an experienced Employee Relations Specialist to join our People Team at Connells Group HQ. As an Employee Relations Specialist, you will play a critical role in delivering a first-class customer-focused Employee Relations service to our colleagues throughout the...
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Employee Relations Specialist
20 minutes ago
Milton Keynes, Milton Keynes, United Kingdom Connells Group HQ Full time{"title": "Employee Relations Specialist", "content": "Job DescriptionWe are seeking an experienced Employee Relations Specialist to join our People Team at Connells Group HQ. As an Employee Relations Specialist, you will play a critical role in delivering a first-class customer-focused Employee Relations service to our colleagues throughout the...
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Client Relations Specialist
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Pertemps Bond Full timeJob OverviewOur client, Pertemps Bond, is a prominent and well-established organization specializing in the logistics of vehicle transportation, committed to delivering outstanding service to a varied clientele. We are in search of a skilled Client Relations Specialist to aid in their ongoing achievements.Position SummaryThe Client Relations Specialist is...
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Client Relations Specialist
6 days ago
Milton Keynes, Milton Keynes, United Kingdom Pertemps Bond Full timeJob OverviewOur client, Pertemps Bond, is a prominent and well-established organization specializing in the logistics of vehicle transportation, committed to delivering outstanding service to a varied clientele. We are in search of a skilled Client Relations Specialist to aid in their ongoing achievements.Position SummaryThe Client Relations Specialist is...
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Employee Relations Specialist
1 day ago
Milton Keynes, Milton Keynes, United Kingdom Connells Group Full timeJob Summary:We are seeking an experienced Employee Relations Specialist to join our People team at Connells Group. As an Employee Relations Specialist, you will play a critical role in delivering a first-class customer-focused Employee Relations service by providing specialist support and advice to colleagues throughout our business.About the Role:This is an...
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Employee Relations Specialist
1 day ago
Milton Keynes, Milton Keynes, United Kingdom Connells Group Full timeJob Summary:We are seeking an experienced Employee Relations Specialist to join our People team at Connells Group. As an Employee Relations Specialist, you will play a critical role in delivering a first-class customer-focused Employee Relations service by providing specialist support and advice to colleagues throughout our business.About the Role:This is an...
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Employee Relations Specialist
7 days ago
Milton Keynes, Milton Keynes, United Kingdom Connells Group Full timeJob Summary:We are seeking an experienced Employee Relations Specialist to join our People team at Connells Group. As an ER Specialist, you will play a critical role in delivering a first-class customer-focused Employee Relations service by providing specialist support and advice to colleagues throughout our business.About the Role:This is an exciting...
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Client Relations Specialist
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom FMG Repair Services Full timePosition: Client Relations Specialist / Collection and Delivery Driver Salary: Competitive annual salary with additional company benefits and performance bonuses Hours: Full-time position, 45 hours per week As a Client Relations Specialist, you will serve as the primary point of contact for our Bodyshop, managing the reception area. Your...
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Employee Relations Specialist
4 days ago
Milton Keynes, Milton Keynes, United Kingdom Connells Group Full timeJob Summary:We are seeking an experienced Employee Relations Specialist to join our People team at Connells Group. As an ER Specialist, you will provide specialist support and advice to colleagues throughout our business, delivering a first-class customer-focused Employee Relations service.Key Responsibilities:Resolve and respond to employee...
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Employee Relations Specialist
4 days ago
Milton Keynes, Milton Keynes, United Kingdom Connells Group Full timeJob Summary:We are seeking an experienced Employee Relations Specialist to join our People team at Connells Group. As an ER Specialist, you will provide specialist support and advice to colleagues throughout our business, delivering a first-class customer-focused Employee Relations service.Key Responsibilities:Resolve and respond to employee...
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Client Relations Specialist
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom FMG Repair Services Full timePosition: Client Relations Specialist / Collection and Delivery Driver Salary: £28,767.29 per year, with company benefits and bonus Hours: 45 hours per week As a Client Relations Specialist, you will serve as the initial point of contact for our Bodyshop, managing reception duties. Your responsibilities will include scheduling customer vehicles for...
