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Customer Relations Specialist
3 months ago
Salary:
£26,000 - £30,000 based on experience + up to 6% discretionary bonus.Working Location: Milton Keynes – Hybrid once fully trained
Employment Type: Full Time, Permanent
As a Customer Relations Specialist, you will oversee the comprehensive evaluation of your own portfolio of customer concerns from initiation to resolution, ensuring that issues are meticulously examined, investigated, and addressed promptly with a high level of empathy and in accordance with our regulatory standards.
What we provide:
27 days of annual leave (plus bank holidays) and a holiday purchase scheme Generous pension plan, with an employer contribution of up to 10.5% Life Assurance (x4 salary) Subsidized private health insurance Cycle to Work initiative Employee discounts platform, including gym discounts 24/7 employee assistance program supporting your mental wellbeing 2 days of volunteer leave Equalized maternity, paternity, and adoption leave and pay for all new parents Payroll Giving, allowing you to make donations to your chosen charity through monthly pay deductionsResponsibilities include:
Acting as a representative for the organization, engaging with homeowners to assist with straightforward complaints received by the business. Conducting thorough investigations of complaints, collaborating with various departments and stakeholders to ensure favorable outcomes for our policyholders, and effectively communicating your decisions in a professionally crafted final response letter. Assisting your Complaint Handling colleagues in managing more complex cases whenever feasible. Demonstrating excellent telephonic communication skills with the ability to convey your findings clearly and simply while maintaining a high standard of customer service. Keeping administrative records and internal systems updated for documentation and audit purposes.The ideal candidate will possess:
A solid understanding of FCA regulations is essential for this role. Experience in handling complaints in an office environment is required. Proficiency in computer usage. Strong written and verbal communication abilities.Why consider joining us:
At NHBC, we take pride in our uniqueness. No other organization in our sector offers the diverse range of services and scale that we do. As the market leader, our name is synonymous with new home warranty and insurance. Our team is driven by our core purpose to elevate standards in housebuilding and safeguard homeowners.
We are a modern, family-friendly employer experiencing rapid growth, investing in technology, data, and innovative working methods. We seek passionate, talented, and driven individuals to join us on this journey.
We encourage our employees to work flexibly. While we cannot guarantee to meet every request, we are always open to discussing flexible working arrangements.
Your future with us:
We have numerous inspiring examples within our organization of individuals who are advancing their careers with us. We are strong advocates of internal mobility and strive to retain our top talent. We offer exceptional personal development and career advancement opportunities. If you are ambitious, driven, and hardworking, you will thrive with us. We will support you with comprehensive training, ongoing development, and opportunities to obtain recognized qualifications and professional memberships.
Our commitment to inclusivity:
We are dedicated to fostering an inclusive culture that encourages everyone to bring their authentic selves to work. We firmly believe in the rights of all our employees and customers to be treated fairly, with dignity and respect, free from discrimination. We have active employee networks that support our colleagues and their allies, creating safe spaces for open dialogue and the exchange of ideas.
