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Customer Support Specialist
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Customer Support Specialist
Zoho Corporation B.V. is a leading provider of software solutions, empowering businesses worldwide with innovative products. We are seeking a dedicated Customer Support Specialist to join our team and provide exceptional support to our customers in the European market.
Job Summary
We are looking for a highly motivated and ambitious Customer Support professional to join our talented team. As a Customer Support Specialist, you will be responsible for providing top-notch support to our European customers via various channels. You will be the face of our company, and your excellent communication skills will be essential in resolving customer concerns and providing product guidance.
Key Responsibilities
- Learn and master Zoho's suite of software products to become a product expert.
- Assist European customers via various channels, addressing inquiries, troubleshooting issues, and providing product guidance.
- Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
- Maintain accurate and detailed records of customer interactions and resolutions.
- Contribute to the creation and improvement of support documentation.
Requirements
- Full professional proficiency in English.
- 5+ years of total experience required with 1-3 years of hands-on experience included.
- Understanding of software programs; prior experience with software products is an advantage.
- Ability to learn quickly and adapt to evolving product features.
- Excellent problem-solving and analytical skills.
- Comfortable working in an office environment.
Bonus Skills
- Previous customer support experience.
- Basic programming knowledge.
Benefits
- Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
- Supportive and inclusive work environment.
- Opportunity to work with a global team and contribute to the growth of a leading technology company.
About Us
Zoho Corporation B.V. is a privately held company deeply committed to solving problems through global collaboration. We believe in experimentation, iteration, and following your instincts. Our organization is at the forefront of empowering organizations of all sizes to thrive in the digital age.
