Customer Support Specialist
4 weeks ago
We are seeking a highly skilled and motivated Customer Support Specialist to join our team at Ekco. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide remote customer support via phone, email, and chat
- Troubleshoot and resolve technical issues with devices, networks, and software
- Log and track support queries in our ticketing system
- Communicate with clients to keep them updated on the status of their tickets
- Work collaboratively with our team to resolve complex technical issues
Essential Qualities:
- Excellent communication and interpersonal skills
- Strong technical skills, including device troubleshooting and network configuration
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Customer-centric approach with a focus on delivering exceptional service
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
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