Customer Support Specialist
4 weeks ago
Job Summary:
We are seeking a skilled Customer Support Specialist to join our team at Getronics. As a key member of our Customer Incident Centre, you will be responsible for ensuring timely solutions to semi-technical problems for our customers.
Key Responsibilities:
- Manage customer support calls and provide effective follow-up to ensure customer satisfaction.
- Work collaboratively with other teams, including Remote Technical Specialists, Incident Planners, and Team Leaders, to communicate technical or problem resolution status to customers.
- Identify patterns and provide feedback to improve processes, products, and systems.
- Document and verify incident records and customer profiles.
Requirements:
- Strong analytical and problem-solving skills.
- Ability to communicate effectively with customers and internal teams.
- Knowledge of assigned products and technologies.
- Adaptability and flexibility in a fast-paced environment.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A comprehensive benefits package, including flexible working arrangements and employee recognition programs.
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