Software Support Specialist
1 month ago
We are seeking a skilled Software Support Specialist to join our team at Ostara Systems Limited. As a German-speaking Software Support Specialist, you will play a critical role in delivering exceptional customer service and ensuring our clients receive the best possible support.
About the Role:
- You will provide high-level customer service via telephone and email, helping our clients resolve technical issues and get the most out of our software.
- You will take initiative to continuously improve our customers' experience by proactively identifying and researching potential challenges and creating solutions.
- You will work closely with our development team to ensure that our software meets the highest standards of quality and functionality.
Requirements:
- You must be able to read and write in German fluently.
- You will have a strong analytical and problem-solving skills, with the ability to develop a broad knowledge of our software and its debugging tools.
- You will be flexible and pragmatic, with the ability to self-plan and respond to shifting priorities.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a growing software company that delivers on its promises.
- A supportive and collaborative team environment.
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