Software Support Specialist

2 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Ostara Systems Limited Full time
Software Support Specialist Opportunity

We are seeking a skilled Software Support Specialist to join our team at Ostara Systems Limited. As a German-speaking Software Support Specialist, you will play a critical role in delivering exceptional customer service and ensuring our clients receive the best possible support.

About the Role:

  • You will provide high-level customer service via telephone and email, helping our clients resolve technical issues and get the most out of our software.
  • You will take initiative to continuously improve our customers' experience by proactively identifying and researching potential challenges and creating solutions.
  • You will work closely with our development team to ensure that our software meets the highest standards of quality and functionality.

Requirements:

  • You must be able to read and write in German fluently.
  • You will have a strong analytical and problem-solving skills, with the ability to develop a broad knowledge of our software and its debugging tools.
  • You will be flexible and pragmatic, with the ability to self-plan and respond to shifting priorities.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a growing software company that delivers on its promises.
  • A supportive and collaborative team environment.


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