Software Support Specialist
1 month ago
We are seeking a skilled Software Support Agent to join our team within the CAFM, Maintenance and Facilities Management environment. As a key member of our support team, you will be responsible for providing high-level customer service via telephone and email, resolving business-critical issues for our customers, and ensuring the quality of the support meets our clients' standards.
Key Responsibilities- Provide exceptional customer service via various communication channels, ensuring timely and effective resolution of customer queries.
- Develop a broad knowledge of our software and its debugging tools, enabling you to effectively troubleshoot and resolve complex technical issues.
- Grasp technical concepts and new product functionality quickly, demonstrating your ability to learn and adapt to new technologies.
- Work collaboratively with the team to identify and address potential challenges, creating solutions that enhance the customer experience.
- Deliver value to the business by effectively, efficiently, and consistently meeting customer needs, while maintaining a strong focus on delivering high-quality support.
- Fluent German language skills, with excellent reading and writing abilities.
- Ability to develop a deep understanding of our software and its technical capabilities.
- Strong analytical and problem-solving skills, with the ability to think creatively and develop innovative solutions.
- Excellent communication skills, with a confident, clear, and warm communication style, both in writing and verbally.
- Previous experience in a customer-focused environment, with a strong track record of delivering high-quality customer service.
- A competitive salary and benefits package, including 25 days' annual leave, plus bank holidays and an additional day per year of service up to 30 years.
- The opportunity to work with a growing software company, delivering innovative solutions and making a real difference in the industry.
- A supportive and collaborative team environment, with opportunities for professional development and career growth.
- A range of employee benefits, including a pension scheme, Simply Heath benefits, and Life Insurance Policy.
-
Workforce Management Consultant Specialist
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom WorkForce Software Full timeAt WorkForce Software, we are seeking a highly skilled Workforce Management Consultant Specialist to join our team. This role will play a critical part in helping our clients achieve their workforce management goals.About the Role:We are looking for an experienced professional with a strong background in HR, payroll, or workforce management. As a Workforce...
-
Global Implementation Specialist
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Workforce Software Full timeAbout the RoleWe are seeking a highly skilled Global Implementation Specialist to join our team at WorkForce Software. This is an exciting opportunity to work with a global provider of workforce management solutions and contribute to the implementation of cutting-edge technology.Job DescriptionConfigure WFS Suite according to customer business requirements...
-
Software Development Specialist
1 day ago
Milton Keynes, Milton Keynes, United Kingdom iO Associates - UKEU Full timeCompany Overview:iO Associates - UK/EU is a leading consultancy firm that provides software development solutions to various clients. We are currently seeking an experienced Software Development Specialist to join our growing team.
-
IT Support Specialist
4 days ago
Milton Keynes, Milton Keynes, United Kingdom Redefined Ltd Full timeJob Title:IT Support SpecialistCompany Overview:Redefined Ltd is a leading provider of IT services, committed to delivering exceptional support to our clients.Job Summary:We are seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to our clients via phone,...
-
Agile Software Development Specialist
24 hours ago
Milton Keynes, Milton Keynes, United Kingdom AQA Recruiting Full timeAQA Recruiting is seeking a skilled Agile Software Development Specialist to join our Assessment Technology team. As an expert in software development, you will be responsible for delivering high-quality applications that impact the lives of millions of students on behalf of a charity that invests its profits back into education.We offer a competitive salary...
-
Digital Marketing Software Specialist
10 hours ago
Milton Keynes, Milton Keynes, United Kingdom Endeavour Recruitment Solutions Full timeSoftware Development OpportunityWe are looking for a highly skilled Digital Marketing Software Specialist to support our client's website and digital marketing initiatives.The successful candidate will work closely with the engineering team to build converged cloud communications applications.The ideal candidate should have:A degree in Computer Science or a...
-
Technical Support Manager
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Designer Software Ltd Full timeAbout the RoleDesigner Software Ltd is seeking an experienced Senior Account Advocate to join its team. As a key member of our Client Services department, you will be responsible for ensuring exceptional client satisfaction and building strong relationships with our clients. This is an exciting opportunity to work with a reputable company that values...
-
Technical Support Specialist
11 hours ago
Milton Keynes, Milton Keynes, United Kingdom Cobalt Consulting (UK) Ltd Full time£32,000 - £40,000Milton Keynes/ HybridAbout the RoleCobalt Consulting (UK) Ltd is partnering with a leading Proptech provider to find an experienced Technical Support Specialist for their Global Solutions Team. The ideal candidate will have a strong technical aptitude and a customer-focused approach to provide essential support for a range of innovative...
-
Automotive Industry Software Specialist
10 hours ago
Milton Keynes, Milton Keynes, United Kingdom Endeavour Recruitment Solutions Full timeOur client, a SaaS company providing innovative solutions to the automotive industry, is seeking a talented Automotive Industry Software Specialist to join their team in Milton Keynes. As a key member of the team, you will be responsible for designing, developing, testing, and delivering high-quality software solutions.About the Company:Our client is a...
-
Technical Support Specialist
22 hours ago
Milton Keynes, Milton Keynes, United Kingdom CV-Library Full timeWe are seeking a highly skilled Technical Support Specialist to join our IT team at CV-Library in Milton Keynes. In this role, you will provide second-level support for software and hardware systems, troubleshooting complex technical challenges and delivering expert training to internal and external customers.About the JobDeliver exceptional service to...
-
IT Support Specialist
1 day ago
Milton Keynes, Milton Keynes, United Kingdom The Open University UK Full time**Job Title:** Technical Service Desk Technician**Location:** Milton Keynes, UK**Estimated Salary:** £32,000 - £38,000 per annumAbout the RoleThe Open University UK is seeking a skilled IT Support Specialist to join our team as a Technical Service Desk Technician. As a key member of our IT service desk, you will be responsible for providing technical...
-
Software Development Specialist
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom AQA Full timeAbout the RoleWe are seeking an experienced Software Developer to join our Assessment Technology team in Milton Keynes. The successful candidate will be responsible for developing, building, and supporting applications that enable AQA to offer the very best in e-Assessment software and services.Key ResponsibilitiesDevelop high-quality applications using...
-
Software Support Professional
4 days ago
Milton Keynes, Milton Keynes, United Kingdom Endeavour Recruitment Solutions Full timeOur client, a leading UK-based manufacturer of hardware and software for the telecommunications market with international scope, based in Buckinghamshire, has an exciting opportunity for a talented Software Support professional.About the RoleThis challenging position requires a software literate, technically minded individual who enjoys working with...
-
Facilities Support Specialist
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Merkur Casino Holdings UK Limited Full timeWe are seeking a skilled Facilities Support Specialist to join our growing facilities team at Merkur Casino Holdings UK Limited. This is an exciting opportunity to provide support to our construction team and administer planned preventative maintenance and reactive repairs for our portfolio of properties.As a Facilities Support Specialist, you will be...
-
Customer Support Specialist
24 hours ago
Milton Keynes, Milton Keynes, United Kingdom This is an IT support group Full timeJob OverviewThis is an exciting opportunity to join our team as a Customer Support Specialist, where you will play a crucial role in managing customer issues and providing exceptional support.ResponsibilitiesMonitor customer inquiries and respond promptly to resolve any issues.Collaborate with the technical department to address defective materials and...
-
IT Support Specialist
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Pluxee Full timeWe are seeking a highly skilled IT Support Specialist to join our team at Pluxee UK. This is an exciting opportunity for an experienced professional to provide technical assistance to all levels of the business, ensuring seamless operations and high-quality support.The ideal candidate will have strong interpersonal and relationship building skills, with a...
-
IT Support Specialist
1 day ago
Milton Keynes, Milton Keynes, United Kingdom CV-Library Full timeEstimated Salary: £24,000 per annum + benefits.At CV-Library, we are seeking a highly motivated and enthusiastic individual to fill the role of IT Support Specialist. As a member of our team, you will play a critical part in monitoring service desk activity, accurately registering calls for service, and providing initial triage. Your responsibilities will...
-
Software Platform Support Specialist
22 hours ago
Milton Keynes, Milton Keynes, United Kingdom Digital Appointments Full time**About Us**Digital Appointments is a well-established and highly regarded software platform headquartered in Milton Keynes, known for delivering innovative and reliable solutions to a enviable portfolio of clients.
-
IT Support Specialist
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full timeWe are seeking a skilled IT Support Specialist to join our team at Air IT Limited. This role will provide excellent opportunities for personal growth and career progression in the exciting field of IT support.About the RoleThis position will involve handling escalated service requests, supporting the Technical Team, and ensuring client requests are handled...
-
Technical Support Specialist
1 day ago
Milton Keynes, Milton Keynes, United Kingdom CV-Library Full timeWe are looking for a Technical Support Specialist to join our team in Milton Keynes.Main ResponsibilitiesResolve technical issues efficiently by providing effective solutions.Install, repair, and upgrade computers with standardized applications and networking software, diagnosing and solving problems that arise during their operation.Perform a wide range of...