Software Support Specialist

1 month ago


Milton Keynes, Milton Keynes, United Kingdom Ostara Systems Full time
About the Role

We are seeking a skilled Software Support Agent to join our team within the CAFM, Maintenance and Facilities Management environment. As a key member of our support team, you will be responsible for providing high-level customer service via telephone and email, resolving business-critical issues for our customers, and ensuring the quality of the support meets our clients' standards.

Key Responsibilities
  • Provide exceptional customer service via various communication channels, ensuring timely and effective resolution of customer queries.
  • Develop a broad knowledge of our software and its debugging tools, enabling you to effectively troubleshoot and resolve complex technical issues.
  • Grasp technical concepts and new product functionality quickly, demonstrating your ability to learn and adapt to new technologies.
  • Work collaboratively with the team to identify and address potential challenges, creating solutions that enhance the customer experience.
  • Deliver value to the business by effectively, efficiently, and consistently meeting customer needs, while maintaining a strong focus on delivering high-quality support.
Requirements
  • Fluent German language skills, with excellent reading and writing abilities.
  • Ability to develop a deep understanding of our software and its technical capabilities.
  • Strong analytical and problem-solving skills, with the ability to think creatively and develop innovative solutions.
  • Excellent communication skills, with a confident, clear, and warm communication style, both in writing and verbally.
  • Previous experience in a customer-focused environment, with a strong track record of delivering high-quality customer service.
What We Offer
  • A competitive salary and benefits package, including 25 days' annual leave, plus bank holidays and an additional day per year of service up to 30 years.
  • The opportunity to work with a growing software company, delivering innovative solutions and making a real difference in the industry.
  • A supportive and collaborative team environment, with opportunities for professional development and career growth.
  • A range of employee benefits, including a pension scheme, Simply Heath benefits, and Life Insurance Policy.


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