Customer Quality Assurance Specialist

2 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Quality Personnel Services Ltd Full time

Job Title: Customer Quality Assurance Specialist

Job Description:

Quality Personnel Services Ltd is seeking a Customer Quality Assurance Specialist to join our team. As a Customer Quality Assurance Specialist, you will be responsible for ensuring the highest level of quality in our clients' customer service.

The ideal candidate will have a strong background in customer service and the ability to communicate effectively. Experience in quality assurance is not necessary, but a strong attention to detail and ability to work independently is required.

Key Responsibilities:

  1. Provide quality assurance support to our clients' customer service teams.
  2. Conduct regular quality checks to ensure high standards are met.
  3. Communicate findings and recommendations to clients and internal stakeholders.

Requirements:

  • Strong customer service background.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.

Working Conditions:

The role is available on a hybrid basis, with the option to work remotely after a training period. The salary is £16.07 per hour.



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