Customer Services Quality Assurance Specialist

4 weeks ago


Milton Keynes, Milton Keynes, United Kingdom NHBC Full time

Job Summary

We are seeking a highly skilled Customer Services Quality Assurance Specialist to join our team at NHBC. As a key member of our Customer Services department, you will be responsible for ensuring the highest standards of quality and compliance across our operations.

Key Responsibilities

  • Monitor and audit quality assurance processes to ensure compliance with regulatory requirements and NHBC standards.
  • Identify areas for improvement and develop recommendations for process enhancements.
  • Provide coaching and training to team members to ensure they have the necessary skills and knowledge to meet quality and compliance standards.
  • Collaborate with senior leaders to develop and implement quality and compliance strategies.
  • Prepare and present reports to stakeholders on quality and compliance performance.

Requirements

  • Strong understanding of quality assurance and compliance principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex data and develop recommendations for improvement.
  • Proven track record of delivering high-quality results in a fast-paced environment.
  • IT literate with experience using Microsoft Office applications.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Flexible working arrangements to support work-life balance.

About NHBC

NHBC is a leading provider of new home warranty and insurance services. We are committed to raising standards in housebuilding and protecting homeowners. Our team is passionate about delivering exceptional customer service and ensuring the highest quality of work.



  • Milton Keynes, Milton Keynes, United Kingdom Quality Personnel Services Ltd Full time

    Job Title: Customer Quality Assurance SpecialistJob Description:Quality Personnel Services Ltd is seeking a Customer Quality Assurance Specialist to join our team. As a Customer Quality Assurance Specialist, you will be responsible for ensuring the highest level of quality in our clients' customer service.The ideal candidate will have a strong background in...


  • Milton Keynes, Milton Keynes, United Kingdom Quality Personnel Services Limited Full time

    We are seeking an experienced Quality Assurance Specialist to join our team at Quality Personnel Services Limited. The successful candidate will be responsible for developing and maintaining quality, health and safety, and environmental systems.Key responsibilities include:Development of ISO 14001 and ISO 45001Maintenance and management of quality, health...


  • Milton Keynes, Milton Keynes, United Kingdom Quality Personnel Full time

    We are seeking a Quality Assurance Specialist to join our team at Quality Personnel. As a Quality Assurance Specialist, you will be responsible for developing and maintaining quality, health and safety, and environmental systems. This includes conducting internal audits and investigations, as well as supplier audits. You will also be responsible for training...


  • Milton Keynes, Milton Keynes, United Kingdom Quality Personnel Full time

    We are seeking a Quality Assurance Specialist to oversee and update our Quality Management System. The ideal candidate will have above-average Excel skills, knowledge of ISO standards, and experience with auditing.Key Responsibilities:Reviewing processes to improve productivity, quality, and reduce costs.Writing compliance/regulatory documentation for...


  • Milton Keynes, Milton Keynes, United Kingdom Quality Personnel Full time

    We are seeking a Quality Assurance Specialist to join our team at Quality Personnel. The successful candidate will be responsible for developing and maintaining quality, health and safety, and environmental systems.Key Responsibilities:Develop and implement ISO 14001 and ISO 45001 standardsMaintain and manage quality, health and safety, and environmental...


  • Milton Keynes, Milton Keynes, United Kingdom Quality Personnel Services Limited Full time

    We're seeking a Quality Control Co-ordinator to join our team at Quality Personnel Services Limited. As a key member of our team, you will be responsible for ensuring the quality of products and services provided by vendors, including incoming inspections.Key Responsibilities:Ensuring products or services provided by vendors meet acceptable...


  • Milton Keynes, Milton Keynes, United Kingdom T2M Technical Ltd Full time

    Job Title: Quality Assurance SpecialistJob Summary: We are seeking a Quality Assurance Specialist to join our team at T2M Technical Ltd. The successful candidate will play a key role in implementing and managing all systems and processes relating to customer, projects, and supplier quality.Key Responsibilities:Management of quality systems and processes...


  • Milton Keynes, Milton Keynes, United Kingdom T2M Technical Ltd Full time £45,000 - £55,000

    Quality Assurance SpecialistT2M Technical Ltd is seeking a Quality Assurance Specialist to join their team. As a Quality Assurance Specialist, you will play a key role in implementing and managing all systems and processes relating to customer, projects, and supplier quality.Key Responsibilities:Management of quality systems and processes relating to...


  • Milton Keynes, Milton Keynes, United Kingdom Job&Talent Full time

    Quality Assurance SpecialistAt Job&Talent, we are seeking a skilled Quality Assurance Specialist to join our team in Milton Keynes. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services.Key Responsibilities:Conduct quality audits and inspections to identify areas for improvementDevelop and implement...


  • Milton Keynes, Milton Keynes, United Kingdom T2M Technical Ltd Full time

    Quality Assurance SpecialistT2M Technical Ltd is seeking a Quality Assurance Specialist to implement and manage quality systems and processes. The successful candidate will play a key role in ensuring customer satisfaction and product quality.Key ResponsibilitiesDevelop and maintain quality management systems and processes.Manage product and process...


  • Milton Keynes, Milton Keynes, United Kingdom Places for People Full time

    About the RoleWe are seeking a Quality Assurance Specialist to join our team at Places for People. As a Quality Assurance Specialist, you will be responsible for developing and implementing a Quality Management System (QMS) to meet industry standards and regulations.Key ResponsibilitiesEstablish and monitor quality control procedures to guarantee products...


  • Milton Keynes, Milton Keynes, United Kingdom Quality Enterprises USA Full time

    Quality Auditor RoleWe are seeking a Quality Auditor to join our team at Lantmännen Unibake in Milton Keynes. As a Quality Auditor, you will be responsible for ensuring that our bakery operates in accordance with quality and food safety procedures.Key Responsibilities:Conduct audits to verify compliance with quality and food safety proceduresProvide support...


  • Milton Keynes, Milton Keynes, United Kingdom Howden Full time

    Job DescriptionThis is a remote-based role with occasional travel required to London or Milton Keynes.Business Assurance is seeking a Quality Assurance Specialist to join a newly formed Call Quality team. The team will be responsible for delivering call audit services across the Group, ensuring staff adhere to internal procedures and regulatory requirements...


  • Milton Keynes, Milton Keynes, United Kingdom Quality Personnel Services Ltd Full time

    Job OverviewWe are seeking a skilled Customer Operations Training Specialist to join our team at Quality Personnel Services Ltd.Key ResponsibilitiesDesign and deliver customer-centric compliance training for colleagues across the Customer Operations department.Provide bespoke interactive experiences for technical, process, and soft skills...


  • Milton Keynes, Milton Keynes, United Kingdom T2M Technical Ltd Full time

    Job Title: Quality Assurance SpecialistT2M Technical Ltd is currently seeking a Quality Assurance Specialist to ensure the quality of goods supplied to their clients. The successful candidate will be responsible for inspecting and testing products to ensure they meet the required standards.Key Responsibilities:Inspect and test products to ensure they meet...


  • Milton Keynes, Milton Keynes, United Kingdom Mercedes-Benz Full time

    About Mercedes-Benz Financial ServicesWe're a passionate team working to support our customers and colleagues. Our mission is to provide financial solutions designed around the changing needs of our diverse customers.Job Description:We're seeking an experienced Customer Operations Quality Assurance Specialist to join our team in Milton Keynes. As a key...


  • Milton Keynes, Milton Keynes, United Kingdom NHBC Full time

    Job SummaryWe are seeking a highly skilled Quality Coordinator to join our NHBC Customer Services team. As a Quality Coordinator, you will be responsible for ensuring the quality of our customer service processes and identifying areas for improvement.Key ResponsibilitiesMonitor and review customer service interactions to ensure compliance with our quality...


  • Milton Keynes, Milton Keynes, United Kingdom Rise Technical Recruitment Limited Full time

    Are you a quality control professional looking to take the next step in your career? We have an exciting opportunity for a Quality Assurance Specialist to join our team at Rise Technical Recruitment Limited.About the Role:Monitor the entire production cycle to ensure compliance with ISO9001 and industry standards.Resolve quality issues and implement...


  • Milton Keynes, Milton Keynes, United Kingdom Job&Talent Full time

    Job DescriptionAre you a detail-oriented professional looking for a challenging role in quality assurance?Position: Quality Assurance SpecialistLocation: Milton Keynes, UKSalary: £13.94Why Choose Job&Talent:Career growth opportunitiesComprehensive benefitsProfessional stabilityKey Responsibilities:Ensure quality control processes are in placeInspect and...


  • Milton Keynes, Milton Keynes, United Kingdom Rise Technical Recruitment Limited Full time

    Are you a quality control professional looking to take the next step in your career? We have an exciting opportunity for a Quality Assurance Specialist to join our team at Rise Technical Recruitment Limited.About the Role:Monitor the entire production cycle to ensure compliance with ISO9001 and industry standards.Resolve quality issues and implement...