Customer Services Quality Assurance Specialist
4 weeks ago
Job Summary
We are seeking a highly skilled Customer Services Quality Assurance Specialist to join our team at NHBC. As a key member of our Customer Services department, you will be responsible for ensuring the highest standards of quality and compliance across our operations.
Key Responsibilities
- Monitor and audit quality assurance processes to ensure compliance with regulatory requirements and NHBC standards.
- Identify areas for improvement and develop recommendations for process enhancements.
- Provide coaching and training to team members to ensure they have the necessary skills and knowledge to meet quality and compliance standards.
- Collaborate with senior leaders to develop and implement quality and compliance strategies.
- Prepare and present reports to stakeholders on quality and compliance performance.
Requirements
- Strong understanding of quality assurance and compliance principles and practices.
- Excellent communication and interpersonal skills.
- Ability to analyze complex data and develop recommendations for improvement.
- Proven track record of delivering high-quality results in a fast-paced environment.
- IT literate with experience using Microsoft Office applications.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Flexible working arrangements to support work-life balance.
About NHBC
NHBC is a leading provider of new home warranty and insurance services. We are committed to raising standards in housebuilding and protecting homeowners. Our team is passionate about delivering exceptional customer service and ensuring the highest quality of work.
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