Customer Services Quality Assurance Specialist

4 weeks ago


Milton Keynes, Milton Keynes, United Kingdom NHBC Full time

Job Summary

We are seeking a highly skilled Quality Coordinator to join our NHBC Customer Services team. As a Quality Coordinator, you will be responsible for ensuring the quality of our customer service processes and identifying areas for improvement.

Key Responsibilities

  • Monitor and review customer service interactions to ensure compliance with our quality standards
  • Identify areas for process improvement and develop recommendations for change
  • Collaborate with team members to implement quality improvements and ensure consistent delivery of high-quality customer service
  • Develop and maintain quality metrics and reports to track progress and identify areas for improvement
  • Provide coaching and training to team members on quality standards and best practices

Requirements

  • Strong understanding of quality principles and practices
  • Excellent communication and interpersonal skills
  • Ability to analyze data and identify trends and areas for improvement
  • Strong problem-solving and analytical skills
  • Ability to work collaboratively as part of a team

What We Offer

As a Quality Coordinator at NHBC, you will have the opportunity to work with a talented team of professionals who are passionate about delivering high-quality customer service. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.

Why Join Us

At NHBC, we are committed to creating an inclusive and supportive work environment that allows our employees to thrive. We believe in the importance of work-life balance and offer flexible working arrangements to support our employees' needs. We are proud to be a leader in our industry and are committed to making a positive impact on our customers and the communities we serve.



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