Quality Assurance Specialist

4 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Howden Full time
Job Description

This is a remote-based role with occasional travel required to London or Milton Keynes.

Business Assurance is seeking a Quality Assurance Specialist to join a newly formed Call Quality team. The team will be responsible for delivering call audit services across the Group, ensuring staff adhere to internal procedures and regulatory requirements for distance sales.

The Quality Assurance Specialist will listen and monitor calls made by Account Handlers, providing results and feedback on content and quality. They will ensure responsibilities and agreed objectives are completed in accordance with Company and/or Group policies.

  • Advise and guide Account Handlers, as required, in conjunction with support from their line managers.
  • Manage assigned projects and contribute to other projects as required.
  • Respond appropriately to urgent issues as they arise.
  • Meet all competency requirements by undertaking training and following agreed principles, policies, processes, and procedures.
  • Remain aware of external, industry, legal, and regulatory developments to ensure practice and outputs are of a sufficiently high standard.

Key Skills and Attributes

  1. Has utilised Microsoft Office products.
  2. Will ideally have experience of operating in a compliance, monitoring or audit and/or experience of working in a call centre with supervisor experience including monitoring other people's work and call quality.
  3. Analytical and problem-solving and project management skills.
  4. Good planning, organisation, delivery and time management skills.

Qualifications

  1. Educated to A level standard including good GCSE's in English and Maths (or equivalent).

At Howden, we value diversity and treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.



  • Milton Keynes, Milton Keynes, United Kingdom Quality Personnel Full time

    We are seeking a Quality Assurance Specialist to join our team at Quality Personnel. As a Quality Assurance Specialist, you will be responsible for developing and maintaining quality, health and safety, and environmental systems. This includes conducting internal audits and investigations, as well as supplier audits. You will also be responsible for training...


  • Milton Keynes, Milton Keynes, United Kingdom Quality Personnel Full time

    We are seeking a Quality Assurance Specialist to join our team at Quality Personnel. The successful candidate will be responsible for developing and maintaining quality, health and safety, and environmental systems.Key Responsibilities:Develop and implement ISO 14001 and ISO 45001 standardsMaintain and manage quality, health and safety, and environmental...


  • Milton Keynes, Milton Keynes, United Kingdom Quality Personnel Full time

    We are seeking a Quality Assurance Specialist to oversee and update our Quality Management System. The ideal candidate will have above-average Excel skills, knowledge of ISO standards, and experience with auditing.Key Responsibilities:Reviewing processes to improve productivity, quality, and reduce costs.Writing compliance/regulatory documentation for...


  • Milton Keynes, Milton Keynes, United Kingdom Quality Personnel Services Ltd Full time

    Job Title: Customer Quality Assurance SpecialistJob Description:Quality Personnel Services Ltd is seeking a Customer Quality Assurance Specialist to join our team. As a Customer Quality Assurance Specialist, you will be responsible for ensuring the highest level of quality in our clients' customer service.The ideal candidate will have a strong background in...


  • Milton Keynes, Milton Keynes, United Kingdom Quality Personnel Services Limited Full time

    We are seeking an experienced Quality Assurance Specialist to join our team at Quality Personnel Services Limited. The successful candidate will be responsible for developing and maintaining quality, health and safety, and environmental systems.Key responsibilities include:Development of ISO 14001 and ISO 45001Maintenance and management of quality, health...


  • Milton Keynes, Milton Keynes, United Kingdom T2M Technical Ltd Full time £45,000 - £55,000

    Quality Assurance SpecialistT2M Technical Ltd is seeking a Quality Assurance Specialist to join their team. As a Quality Assurance Specialist, you will play a key role in implementing and managing all systems and processes relating to customer, projects, and supplier quality.Key Responsibilities:Management of quality systems and processes relating to...


  • Milton Keynes, Milton Keynes, United Kingdom Job&Talent Full time

    Quality Assurance SpecialistAt Job&Talent, we are seeking a skilled Quality Assurance Specialist to join our team in Milton Keynes. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services.Key Responsibilities:Conduct quality audits and inspections to identify areas for improvementDevelop and implement...


  • Milton Keynes, Milton Keynes, United Kingdom Quality Enterprises USA Full time

    Quality Auditor RoleWe are seeking a Quality Auditor to join our team at Lantmännen Unibake in Milton Keynes. As a Quality Auditor, you will be responsible for ensuring that our bakery operates in accordance with quality and food safety procedures.Key Responsibilities:Conduct audits to verify compliance with quality and food safety proceduresProvide support...


  • Milton Keynes, Milton Keynes, United Kingdom T2M Technical Ltd Full time

    Job Title: Quality Assurance SpecialistJob Summary: We are seeking a Quality Assurance Specialist to join our team at T2M Technical Ltd. The successful candidate will play a key role in implementing and managing all systems and processes relating to customer, projects, and supplier quality.Key Responsibilities:Management of quality systems and processes...


  • Milton Keynes, Milton Keynes, United Kingdom Places for People Full time

    About the RoleWe are seeking a Quality Assurance Specialist to join our team at Places for People. As a Quality Assurance Specialist, you will be responsible for developing and implementing a Quality Management System (QMS) to meet industry standards and regulations.Key ResponsibilitiesEstablish and monitor quality control procedures to guarantee products...


  • Milton Keynes, Milton Keynes, United Kingdom T2M Technical Ltd Full time

    Quality Assurance SpecialistT2M Technical Ltd is seeking a Quality Assurance Specialist to implement and manage quality systems and processes. The successful candidate will play a key role in ensuring customer satisfaction and product quality.Key ResponsibilitiesDevelop and maintain quality management systems and processes.Manage product and process...


  • Milton Keynes, Milton Keynes, United Kingdom Rise Technical Recruitment Limited Full time

    Are you a quality control professional looking to take the next step in your career? We have an exciting opportunity for a Quality Assurance Specialist to join our team at Rise Technical Recruitment Limited.About the Role:Monitor the entire production cycle to ensure compliance with ISO9001 and industry standards.Resolve quality issues and implement...


  • Milton Keynes, Milton Keynes, United Kingdom Job&Talent Full time

    Job DescriptionAre you a detail-oriented professional looking for a challenging role in quality assurance?Position: Quality Assurance SpecialistLocation: Milton Keynes, UKSalary: £13.94Why Choose Job&Talent:Career growth opportunitiesComprehensive benefitsProfessional stabilityKey Responsibilities:Ensure quality control processes are in placeInspect and...


  • Milton Keynes, Milton Keynes, United Kingdom Rise Technical Recruitment Limited Full time

    Are you a quality control professional looking to take the next step in your career? We have an exciting opportunity for a Quality Assurance Specialist to join our team at Rise Technical Recruitment Limited.About the Role:Monitor the entire production cycle to ensure compliance with ISO9001 and industry standards.Resolve quality issues and implement...


  • Milton Keynes, Milton Keynes, United Kingdom T2M Technical Ltd Full time

    Job Title: Quality Assurance SpecialistT2M Technical Ltd is currently seeking a Quality Assurance Specialist to ensure the quality of goods supplied to their clients. The successful candidate will be responsible for inspecting and testing products to ensure they meet the required standards.Key Responsibilities:Inspect and test products to ensure they meet...


  • Milton Keynes, Milton Keynes, United Kingdom Job&Talent Careers Full time

    Job Summary:We are seeking a highly motivated Quality Assurance Specialist to join our team at Job&Talent Careers. As a Factory Quality Assurance, you will be responsible for maintaining the safety and quality standards of our products.Key Responsibilities:Conduct regular audits to ensure compliance with quality standardsCollaborate with production teams to...


  • Milton Keynes, Milton Keynes, United Kingdom Quality Personnel Services Limited Full time

    We're seeking a Quality Control Co-ordinator to join our team at Quality Personnel Services Limited. As a key member of our team, you will be responsible for ensuring the quality of products and services provided by vendors, including incoming inspections.Key Responsibilities:Ensuring products or services provided by vendors meet acceptable...


  • Milton Keynes, Milton Keynes, United Kingdom Aldwych Consulting Ltd Full time

    Aldwych Consulting Ltd is seeking a skilled Senior Quality Assurance Specialist to join our team. This exciting opportunity offers a competitive salary of £60,000 - £80,000 per annum.Job DescriptionWe are looking for an experienced professional with a strong background in quality management to lead our quality assurance efforts on a large and complex civil...


  • Milton Keynes, Milton Keynes, United Kingdom Job&Talent Full time

    As a Quality Assurance Specialist at Job&Talent in Milton Keynes, you will play a vital role in ensuring the quality of our products. Your key responsibilities will include inspecting products, identifying defects, and implementing corrective actions.Key Responsibilities:Inspect products to ensure quality standards are metIdentify and report defects to the...


  • Milton Keynes, Milton Keynes, United Kingdom Job&Talent Full time

    Job DescriptionWe are seeking a skilled Quality Assurance Specialist to join our team at Job&Talent.Key Responsibilities:Ensure the quality of our food and drink productsCollaborate with production teams to implement quality control measuresConduct regular audits and inspections to maintain high standardsWhat We Offer:Competitive salary and bonus scheme30...