Customer Invoicing Support Specialist
4 weeks ago
We're seeking a skilled Customer Invoicing Support Executive to join our dedicated Customer Experience team. As the go-to support for invoice-related queries, you'll use your excellent communication skills to help our customers feel valued and supported.
Key Responsibilities:
- Collaborate with the Customer Experience Invoice Support team to provide timely, accurate support for both internal and external customers.
- Investigate and resolve invoice questions, working closely with other Rightmove teams to provide clear and accurate responses.
- Liaise with the Finance department when needed to gain insights that will help you respond to complex customer invoice queries.
- Encourage customers to switch to e-mail invoicing, explaining its benefits and aligning with Rightmove's environmental goals.
- Maintain accurate and up-to-date customer payer details and account information, ensuring invoices reach the correct recipient every time.
- Support Account Managers by answering general invoice inquiries and directing them to the appropriate teams when necessary.
What You'll Need:
- Customer-focused: You excel at providing top-notch service, with empathy and flexibility to adapt your approach for each unique customer.
- Calm under pressure: You can handle higher workloads during peak times, prioritising tasks effectively and managing your time with ease.
- Responsible and detail-oriented: With high standards and a keen eye for accuracy, you take pride in getting things right the first time.
- Clear communicator: You're confident in building rapport, managing expectations, and communicating effectively with customers and colleagues alike.
- Numerate and organised: You're comfortable working with numbers and details, and you keep customer information accurate and up-to-date.
- Independent problem-solver: You're proactive and resourceful, willing to go the extra mile to resolve queries and find solutions that work.
What's in it for You:
- Competitive compensation package.
- Cash plan for dental, optical, and physio treatments.
- Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
- 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
- Hybrid working pattern with 2 days in the office.
- Contributory stakeholder pension.
- Life assurance at 4x your basic salary to a spouse, family member or nominated person in your life.
- Paid leave for maternity, paternity, adoption, and fertility.
- Travel Loan, Bike to Work scheme, Rental Deposit Loan.
- Charitable contributions through Payroll Giving and donation matching.
- Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts, and more.
We value diversity and inclusion, and we're committed to creating a welcoming and inclusive environment for all employees. We believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success.
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