Customer Support Specialist
1 month ago
We are seeking a highly skilled and motivated Customer Support Specialist to join our team at Ekco. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide remote customer support via phone, email, and chat, resolving technical issues and answering customer inquiries.
- Log and track customer support queries, ensuring timely resolution and follow-up.
- Collaborate with internal teams to resolve complex technical issues and improve overall customer experience.
- Participate in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends.
Essential Qualities:
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders.
- Strong technical skills, with experience in troubleshooting and resolving technical issues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer support queries simultaneously.
Desirable:
- Experience with virtualized Microsoft environments and Egnyte for file storage.
- Knowledge of Microsoft 365, Azure, and MDM.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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