Warranty Process Lead
3 weeks ago
Job Summary:
The Warranty Process Lead will be responsible for ensuring that warranty claims and authorisation requests are processed within the required timeframe. This role requires a strong understanding of automotive technical service disciplines and experience in warranty-based businesses.
Key Responsibilities:
- Process warranty claims and authorisation requests in a timely manner
- Evaluate and improve the warranty system and processes to ensure accuracy and efficiency
- Liaise with Commercial and Quality departments to identify risks and improvements
- Support third-party repairers and end-users
- Coach and train service agent users on INEOS systems and policies
Requirements:
- Broad experience in automotive technical service disciplines
- Strong level of experience from warranty-based businesses with extensive automotive aftersales experience
- Familiarity with SAP-based software tools or equivalent
- Strong drive for continuous improvement
What We're Looking For:
A motivated and experienced professional who can lead the warranty process team and drive continuous improvement. If you have a strong background in automotive technical service disciplines and a passion for warranty management, we encourage you to apply.
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