Warranty Process Manager
2 weeks ago
About the Role:
We are seeking a highly skilled and experienced Warranty Process Lead to join our team at INEOS. As a key member of our Aftersales department, you will be responsible for ensuring the efficient processing of warranty claims and authorisation requests.
Key Responsibilities:
- Process warranty claims and authorisation requests in a timely manner
- Evaluate and recommend changes to the warranty system and processes to improve accuracy and efficiency
- Liaise with Commercial and Quality departments to identify areas for improvement and enhancement
- Support third-party repairers and end-users
- Coach and train service agent users on INEOS systems, policies, and procedures
Requirements:
- Broad experience in automotive technical service disciplines
- Strong experience in warranty-based business with extensive automotive Aftersales experience
- Familiarity with SAP-based software tools or equivalent
- Strong drive for continuous improvement and a Kaizen mentality
What We Offer:
As a Warranty Process Lead at INEOS, you will have the opportunity to work with a talented team and contribute to the success of our Aftersales department. If you are a motivated and experienced professional looking for a new challenge, please apply with your CV and a covering letter.
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