Warranty Process Manager
2 months ago
About the Role:
The Warranty Process Lead will be responsible for ensuring that warranty claims and authorization requests are processed within the required timeframe. This includes evaluating and bringing to the attention of the Warranty Manager any changes to the warranty system or company policies and processes that will enable a more accurate and efficient processing flow.
Key Responsibilities:
- Process warranty claims, ensuring timely and accurate processing.
- Evaluate and recommend changes to the warranty system and company policies to improve processing efficiency.
- Liaise with the Commercial and Quality departments to identify risks, improvements, and enhancements to the warranty claim software and user experience.
- Highlight opportunities to improve functionality while adhering to budget costs.
- Support third-party repairers and end-users.
- Coach and train service agent users on INEOS systems, policies, and procedures.
Requirements:
- Broad experience in automotive technical service disciplines.
- Strong level of experience from warranty-based business with extensive automotive aftersales experience.
- Familiarity with SAP-based software tools or equivalent.
- Strong drive for continuous improvement and a Kaizen mentality.
What We're Looking For:
We're seeking a highly motivated and experienced professional to join our team as a Warranty Process Lead. If you have a strong background in warranty management and a passion for process improvement, we encourage you to apply.
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