Warranty Process Lead

4 weeks ago


Corby, Northamptonshire, United Kingdom INEOS Automotive Full time

Warranty Process Lead

INEOS Automotive is seeking an experienced Warranty Process Lead to join our Aftersales team. As a key member of our global team, you will be responsible for ensuring the highest quality standards in our Warranty management system.

Key Responsibilities:

  • Process Warranty claims and authorisation requests within the required timeframe
  • Evaluate and bring to attention any changes to the Warranty system or policies and processes that will enable a more accurate and efficient processing flow
  • Liaison with Commercial and Quality departments to identify risks, improvements, and enhancements to the Warranty claim software and user experience
  • Highlight opportunities to improve functionality while adhering to budget costs
  • Support third-party repairers and end-users
  • Coach and train service agent users on INEOS systems, policies, and procedures

Requirements:

  • Broad experience in automotive technical service disciplines
  • Strong level of experience from Warranty-based business with extensive automotive Aftersales experience
  • Familiarity with SAP-based software tools or equivalent
  • Strong drive for continuous improvement

If you have the skills and experience required for this role, please apply with a covering letter and any supporting information.



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