Warranty Process Lead
4 weeks ago
Warranty Process Lead
INEOS Automotive is seeking an experienced Warranty Process Lead to join our Aftersales team. As a key member of our global team, you will be responsible for ensuring the highest quality standards in our Warranty management system.
Key Responsibilities:
- Process Warranty claims and authorisation requests within the required timeframe
- Evaluate and bring to attention any changes to the Warranty system or policies and processes that will enable a more accurate and efficient processing flow
- Liaison with Commercial and Quality departments to identify risks, improvements, and enhancements to the Warranty claim software and user experience
- Highlight opportunities to improve functionality while adhering to budget costs
- Support third-party repairers and end-users
- Coach and train service agent users on INEOS systems, policies, and procedures
Requirements:
- Broad experience in automotive technical service disciplines
- Strong level of experience from Warranty-based business with extensive automotive Aftersales experience
- Familiarity with SAP-based software tools or equivalent
- Strong drive for continuous improvement
If you have the skills and experience required for this role, please apply with a covering letter and any supporting information.
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