Warranty Process Specialist

5 days ago


Corby, Northamptonshire, United Kingdom INEOS Full time

Role Overview

We are seeking an experienced Warranty Process Specialist to join our team at INEOS. This is an exciting opportunity to contribute to the success of our business by ensuring that warranty claims and authorisation requests are processed within the required timeframe.

Key Responsibilities

  • Process warranty claims, evaluating and bringing to the attention of the Warranty Manager any changes to the warranty system or our policies and processes that will enable a more accurate and efficient processing flow.
  • Liaise with the Commercial and Quality departments, identifying risks, improvements, and enhancements to both the warranty claim software and user experience, updating user manuals.
  • Highlight opportunities to improve functionality while adhering to budget costs.
  • Support third-party repairers and end-users.
  • Coach and train service agents to ensure they are familiar with INEOS systems, policies, and procedures.

Requirements

  • Broad experience in automotive technical service disciplines.
  • Strong level of experience from warranty-based businesses with extensive automotive aftersales experience, which could include vehicle manufacturer or wider manufacturing trade experience.
  • Familiarity with SAP-based software tools or equivalent.
  • Strong drive for continuous improvement – a Kaizen mentality.


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