Vehicle Technical Support Specialist

7 days ago

Corby, Northamptonshire, United Kingdom INEOS Automotive Full time

At INEOS Automotive, we're looking for a skilled Vehicle Technical Support Engineer to join our team.

The successful candidate will work closely with our repairing workshops and technicians to review repairs, offer direct assistance, conduct training needs analysis, compile technical reports, coach, educate and develop both Internal teams, the network and its staff.

Responsibilities include:

  • Developing processes and structures across inter divisional & wider Ineos Automotive teams
  • Assisting workshops with the efficient process of repair with a 'fix once, fix first' approach
  • Analysis of root cause issues to identify opportunities to enhance quality whilst reducing claims & repairs
  • Liaison with both manufacturing and quality departments, identifying risks, improvements, and enhancements to both the vehicle and customer experience
  • Monitoring all incoming customer related reports, whether direct from the Customer services division, field quality reports, internal warranty and quality systems or direct assistance requests from the network & customers

Requirements include:

  • Significant Aftersales and Technical Support Engineering-based business experience, which could include vehicle manufacturer or wider motor trade experience.
  • Able to use, understand and develop technical & aftersales tools, diagnostic equipment and strategies for best practise.
  • Ability to work in both office and field-based teams with a customer focused repair & service excellence approach.
  • Recognised Technical qualification preferred.
  • Ability to work in a high-growth and fast-paced environment.

We're looking for a talented individual who can contribute to the growth and success of our team.

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