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Vehicle Technical Support Specialist

1 month ago


Corby, Northamptonshire, United Kingdom INEOS Automotive Full time

At INEOS Automotive, we're on a mission to challenge the ordinary and push the boundaries of innovation. As a Vehicle Technical Support Engineer, you'll play a critical role in helping us achieve this goal.

The Vehicle Technical Support Engineer role is a key position within our team, working closely with our repairing workshops and technicians to review repairs, offer direct assistance, conduct training needs analysis, compile technical reports, coach, educate and develop both Internal teams, the network and its staff. In an ambassador capacity, you'll contribute to growing the capability and standing of the department within the wider Ineos Automotive business.

Key Responsibilities:

  • Work closely with the Technical Services Manager to develop processes and structures across inter divisional & wider Ineos Automotive teams
  • Assisting workshops with the efficient process of repair with a 'fix once, fix first' approach
  • Analysis of root cause issues to identify opportunities to enhance quality whilst reducing claims & repairs
  • Liaison with both manufacturing and quality departments, identifying risks, improvements, and enhancements to both the vehicle and customer experience
  • Monitor all incoming customer related reports, whether direct from the Customer services division, field quality reports, internal warranty and quality systems or direct assistance requests from the network & customers

Requirements:

  • Significant Aftersales and Technical Support Engineering-based business experience, which could include vehicle manufacturer or wider motor trade experience.
  • Able to use, understand and develop technical & aftersales tools, diagnostic equipment and strategies for best practise.
  • Ability to work in both office and field-based teams with a customer focused repair & service excellence approach.
  • Recognised Technical qualification preferred
  • Ability to work in a high-growth and fast-paced environment

If you're a motivated and experienced professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity. Please include a covering letter that supports your application along with any other supporting information.

We look forward to hearing from you.