Vehicle Technical Support Specialist

4 weeks ago

Corby, Northamptonshire, United Kingdom INEOS Automotive Full time
Job Title: Vehicle Technical Support Engineer

INEOS Automotive is seeking a highly skilled Vehicle Technical Support Engineer to join our team. As a key member of our Technical Services department, you will work closely with our repairing workshops and technicians to review repairs, offer direct assistance, conduct training needs analysis, compile technical reports, coach, educate and develop both Internal teams, the network and its staff.

Key Responsibilities:

  • Work closely with the Technical Services Manager to develop processes and structures across inter divisional & wider Ineos Automotive teams
  • Assisting workshops with the efficient process of repair with a 'fix once, fix first' approach
  • Analysis of root cause issues to identify opportunities to enhance quality whilst reducing claims & repairs
  • Liaison with both manufacturing and quality departments, identifying risks, improvements, and enhancements to both the vehicle and customer experience
  • Monitor all incoming customer related reports, whether direct from the Customer services division, field quality reports, internal warranty and quality systems or direct assistance requests from the network & customers

Requirements:

  • Significant Aftersales and Technical Support Engineering-based business experience, which could include vehicle manufacturer or wider motor trade experience.
  • Able to use, understand and develop technical & aftersales tools, diagnostic equipment and strategies for best practise.
  • Ability to work in both office and field-based teams with a customer focused repair & service excellence approach.
  • Recognised Technical qualification preferred
  • Ability to work in a high-growth and fast-paced environment

If you are a motivated and experienced professional looking for a new challenge, please apply with your CV and a covering letter outlining your experience and qualifications for this role.

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