Customer Service Operations Manager

3 weeks ago


Portsmouth, Portsmouth, United Kingdom Sikla Group Full time

As a key member of the Sikla Group, you will play a vital role in delivering exceptional customer service. Our business comprises premium steel framing solutions and pipe supports for various industries, including Oil & Gas, Petrochemical, Data Centres, Pharmaceutical, Energy from Waste, and Power Generation.

Job Responsibilities
  • Oversee customer service operations to ensure high-quality service delivery.
  • Manage a team of customer service and office assistants, providing guidance and supervision as needed.
  • Develop and maintain best practice policies to ensure seamless customer experiences.
  • Resolve complex customer complaints and issues in a timely and accurate manner.
  • Monitor key performance indicators (KPIs) and customer feedback to identify areas for improvement.
Requirements
  • Strong leadership and team management skills.
  • Excellent organisational and time-management skills.
  • Advanced knowledge of Microsoft Office Suite, CRM, and ERP systems.
  • High English proficiency level.
What We Offer
  • 25 days annual leave plus bank holidays.
  • Entitlement to Private Healthcare and Local Gym Membership.
  • A supportive working environment and continuous training opportunities.

At Sikla, we believe in career plans based on long-term strategy, built on teamwork, growth, and development. You will be encouraged to bring your ideas to the table and develop your skillset towards real career opportunities within the company.



  • Portsmouth, Portsmouth, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    Job Title: Customer Service Operations ManagerJob Summary: We are seeking a highly skilled Customer Service Operations Manager to lead our customer service team and drive excellence in customer experience.About the Role: As a Customer Service Operations Manager, you will be responsible for leading a team of customer service representatives, developing and...


  • Portsmouth, Portsmouth, United Kingdom https:jobs-redefined.cositemap Full time

    As a key member of our team, you will be responsible for overseeing the customer service operations within the company. Your primary role includes ensuring that customers receive high-quality service, managing a team of customer service and office assistants, developing and keeping best practice policies, and resolving complex customer issues.Key...


  • Portsmouth, Portsmouth, United Kingdom Toyota Financial Services (UK) PLC Full time

    About the Role:We are seeking a highly skilled and experienced Senior Customer Service Operations Manager to lead our Customer Services Department. As a key member of our team, you will be responsible for cultivating a high-performing and engaged team, increasing customer services across KINTO, and anticipating customer requirements.Key Responsibilities:Lead...


  • Portsmouth, Portsmouth, United Kingdom Toyota Financial Services Corporation Full time

    We are seeking a highly skilled Customer Service Director to lead our Customer Services Department. The ideal candidate will have a proven track record of delivering exceptional customer service and driving business growth.Key Responsibilities:Lead and coach the Customer Services Department to cultivate a high-performing and engaged team.Increase customer...


  • Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    A fantastic opportunity has become available for an experienced Customer Service Executive to join a team where you would manage various client enquiries. Managing client accounts and relationships means no two enquiries will be the same.Hybrid working: This position will allow you to work 2 days at home and 3 days in the office.Hours: Monday – Friday,...


  • Portsmouth, Portsmouth, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    About the RoleWe are seeking a highly experienced and skilled Customer Service Manager to lead our Customer Services Department and drive business growth across KINTO UK. As a key member of our leadership team, you will be responsible for cultivating a high-performing and engaged team, increasing customer satisfaction, and developing and implementing...


  • Portsmouth, Portsmouth, United Kingdom OMNES Full time

    At Omnes, we're committed to making a positive impact on the fashion industry. As a Seasonal Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's daily operations. You will work closely with the Store Manager and the rest of the team to ensure the store is running smoothly and that customers have a...


  • Portsmouth, Portsmouth, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a Customer Service Specialist to join our retail team in Portsmouth, United Kingdom. The successful candidate will be responsible for delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product selection.Operate the cash...


  • Portsmouth, Portsmouth, United Kingdom beBee Professionals Full time £20,000 - £30,000

    As a Customer Service Associate at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Portsmouth, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle...


  • Portsmouth, Portsmouth, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Portsmouth, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...


  • Portsmouth, Portsmouth, United Kingdom The Rise Group Full time

    Job OpportunityA leading commercial automotive business is seeking a skilled Service Manager/Workshop Control Support to join their team at their busy Portsmouth depot. With a strong reputation for excellence and continued growth, this company offers a secure and rewarding career path with opportunities for advancement across its multiple locations in the...


  • Portsmouth, Portsmouth, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to join our team at beBee Professionals in Portsmouth. As a key member of our operational team, you will be responsible for delivering excellent customer service and contributing to our operational success.Key Responsibilities:Engage with customers, providing service and support.Participate in all aspects of...


  • Portsmouth, Portsmouth, United Kingdom Workshop Recruitment Full time

    Workshop Recruitment is seeking a skilled Customer Service Co-ordinator to join their team. This role will involve managing a high volume of inbound and outbound calls, scheduling appointments, and coordinating visits.Main ResponsibilitiesAnswering customer calls and resolving their queries in a timely and professional manner.Using the company's inhouse...


  • Portsmouth, Portsmouth, United Kingdom Charles Taylor Full time

    Role Overview: As a Customer Service Case Manager with Charles Taylor Assistance, you will be the critical point of contact for customers who become ill or injured on their travels. You will work alongside a team of medical and travel professionals to assess insurance cover, organise and pay for medical treatment, transport and accommodation, and mobilise a...


  • Portsmouth, Portsmouth, United Kingdom Charles Taylor Full time

    Job Title: Customer Service Case ManagerJob Summary: We are seeking a highly skilled and compassionate Customer Service Case Manager to join our team at Charles Taylor. As a Customer Service Case Manager, you will be the critical point of contact for customers who become ill or injured on their travels.Key Responsibilities:Assess insurance cover and organise...


  • Portsmouth, Portsmouth, United Kingdom Charles Taylor Full time

    Job Title: Customer Service Case ManagerJob Summary: We are seeking a highly skilled and compassionate Customer Service Case Manager to join our team at Charles Taylor. As a Customer Service Case Manager, you will be the critical point of contact for customers who become ill or injured on their travels.Key Responsibilities:Assess insurance cover and organise...


  • Portsmouth, Portsmouth, United Kingdom beBee Professionals Full time £25,000 - £35,000

    At beBee Professionals in Portsmouth, we're seeking a Customer Service Representative to deliver exceptional service and support to our customers. Key responsibilities include engaging with customers, participating in operational workflows, and collaborating with team members to meet and exceed goals.Key Requirements:High school diploma or...


  • Portsmouth, Portsmouth, United Kingdom Mountjoy Full time

    Repair Operations Supervisor OpportunityMountjoy is seeking a highly skilled Repair Operations Supervisor to oversee the logistical management of our teams.Key Responsibilities:Supervise the performance of the resource team to ensure repair appointments are resourced and managed effectively.Plan ahead for future jobs and appointments, anticipating capability...


  • Portsmouth, Portsmouth, United Kingdom Toyota Financial Services Full time

    We are looking for a seasoned Customer Service Director who will lead the Customer Services Department in cultivating a high-performing and engaged team. This role will focus on increasing customer satisfaction across KINTO, leading the strategy and culture for customer excellence, and driving business growth across KINTO UK.In this role, you will anticipate...


  • Portsmouth, Portsmouth, United Kingdom Adecco UK Limited Full time

    Customer Assistant Job Description **Job Summary** Adecco UK Limited is seeking a committed and safety-conscious Customer Assistant to work at a busy railway station. As a Customer Assistant, you will provide a first-class service to our customers while ensuring their safety at all times. **Key Responsibilities** * Effectively operate the gates to ensure...