Customer Service Director
3 weeks ago
We are looking for a seasoned Customer Service Director who will lead the Customer Services Department in cultivating a high-performing and engaged team. This role will focus on increasing customer satisfaction across KINTO, leading the strategy and culture for customer excellence, and driving business growth across KINTO UK.
In this role, you will anticipate customer requirements and build highly effective teams to support these needs. You will also develop and expand our Dynamics365 solution across the business, develop and analyse reporting from our systems to optimise team performance, and innovate new communication methods to support the delivery of enhanced customer service.
Key Responsibilities:
- Lead and coach the Customer Services Department to achieve customer satisfaction targets.
- Develop and implement a customer excellence strategy to drive business growth.
- Build and lead high-performing teams to deliver excellent customer service.
- Implement robust Voice of the Customer (VOC) programmes to inform business decisions.
- Develop and expand our Dynamics365 solution to improve customer service operations.
What You'll Need:
- Proven experience in leading customer service teams and driving business growth.
- Strong leadership and coaching skills to develop high-performing teams.
- Ability to develop and implement customer excellence strategies.
- Excellent communication and interpersonal skills to build strong relationships with customers and stakeholders.
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