Customer Service Representative
3 weeks ago
About the Role
This exciting opportunity has arisen for a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities
- Manage customer inquiries and resolve issues in a timely and professional manner
- Provide accurate and up-to-date information to customers regarding our products and services
- Work closely with internal teams to ensure seamless customer experience
- Identify and implement process improvements to enhance customer satisfaction
Requirements
Essential Skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Proficiency in Microsoft Office, particularly Excel and Outlook
Desirable Skills
- Experience in a customer-facing role, preferably in the mobility or automotive industry
- Knowledge of CRM systems and practices
- Ability to learn and adapt to new systems and processes quickly
Benefits
- Competitive salary and bonus structure
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Access to company car scheme and other benefits
About Us
We are a leading mobility brand, part of the Toyota Financial Services group, with a strong commitment to customer satisfaction and excellence. We are passionate about delivering exceptional service and building long-term relationships with our clients.
Our Values
We value honesty, integrity, and respect in all our interactions. We strive to be proactive, innovative, and customer-focused in everything we do.
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