Customer Service Representative

2 weeks ago


Portsmouth, Portsmouth, United Kingdom Going Forward into Employment Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Going Forward into Employment. As a Service Delivery Specialist, you will be the first point of contact for claimants in Job centres, providing excellent customer service and demonstrating strong face-to-face communication skills.

Key Responsibilities:

  • Support the front of house team and act as an effective first point of contact for claimants.
  • Provide coaching support to claimants, signposting to an appropriate provider if necessary.
  • Build positive relationships with claimants that encourage, motivate and build trust.
  • Handle sensitive and challenging situations with claimants.
  • Identify the right actions and interventions to best support claimants.

About the Team

Our team is responsible for welfare, pensions and child maintenance policy. We are committed to providing excellent customer service and ensuring that all our staff are equipped with the knowledge and skills to make a difference.

What We Offer

As a Service Delivery Specialist, you will have access to a range of learning and development opportunities, including digital learning and communications tools. You will also have the opportunity to work with a diverse range of claimants and develop your skills in customer service and communication.



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