Customer Service Representative

3 weeks ago


Portsmouth, Portsmouth, United Kingdom HM Revenue and Customs Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our Customer Services Group, you will play a vital role in providing exceptional customer service to our taxpayers.

Key Responsibilities
  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and clear information to customers regarding tax payments and other related matters.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Develop and maintain a thorough understanding of HMRC's policies and procedures.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • Ability to work flexibly, including evenings and weekends.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career development and progression. Our team is committed to providing exceptional customer service, and we are looking for individuals who share our passion for delivering high-quality service.

As a Customer Service Representative, you will have the opportunity to work in a dynamic and supportive environment, where you will be able to develop your skills and knowledge and make a real difference to our customers.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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