Customer Service Representative

4 weeks ago

Portsmouth, Portsmouth, United Kingdom Portsmouth City Council Full time
Job Title: Customer Service Representative

Join Portsmouth City Council as a Customer Service Representative and be part of a team that provides exceptional service to our residents. As a key member of our Housing Office team, you will be responsible for providing help and support to customers by phone and in-person.

Key Responsibilities:
  • Take payments for all PCC departments both in person and over the phone.
  • Answer incoming calls from housing tenants and stakeholders and direct them to the appropriate teams.
  • Help tenants with some rent and housing management queries.
  • Manage an area of garages and insurance accounts in line with Local Authority Housing Policies and Processes.
  • Understand the purpose of each service offered by Local Authority Housing and use systems thinking principles when making decisions.
  • Knowledge of the repair policy to manage resident enquiries, linking in with the Repair Support Team where necessary.
  • Undertake various administrative duties including the management of tenancy files in line with our corporate retention policies.
  • Support Housing Officers with demand by updating systems with data and information.
Requirements:
  • Current customer service experience preferably through dealing with members of the public by telephone and in-person.
  • Able to work as part of a team to ensure a smooth delivery of the service and be flexible in being able to adapt to the needs of the team.
  • Have a positive attitude towards work and actively work with your colleagues to improve the service offered to customers.
  • Have experience using computers. Training will be given on the specific systems used in Housing.
  • Have an awareness and understanding of the Data Protection Policy as you will be dealing with confidential information.
What We Offer:
  • Competitive pay and benefits package.
  • Opportunities for career development and progression.
  • A supportive and inclusive work environment.
  • Access to training and development opportunities.
  • A range of employee benefits including a generous pension scheme and annual leave.

  • Customer Service Representative

    5 days ago

    Portsmouth, Portsmouth, United Kingdom Wild Recruitment Full time

    We are seeking a dedicated Customer Service Representative to join our team at Wild Recruitment. As a key member of our client's customer service team, you will be responsible for handling customer issues and queries in a professional and efficient manner.Key Responsibilities:Action and resolve customer complaints in a timely and effective mannerInvestigate...

  • Customer Service Representative

    4 weeks ago

    Portsmouth, Portsmouth, United Kingdom HSBC Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at HSBC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues they may have.Key ResponsibilitiesProvide exceptional customer...

  • Customer Service Representative

    3 weeks ago

    Portsmouth, Portsmouth, United Kingdom HSBC Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at HSBC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues they may have.Key ResponsibilitiesProvide exceptional customer...

  • Customer Service Representative

    2 weeks ago

    Portsmouth, Portsmouth, United Kingdom HM Revenue and Customs Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our Customer Services Group, you will play a vital role in providing exceptional customer service to our taxpayers.Key ResponsibilitiesHandle customer inquiries and resolve issues in a timely and professional...

  • Customer Service Representative

    3 weeks ago

    Portsmouth, Portsmouth, United Kingdom HM Revenue and Customs Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our Customer Services Group, you will play a vital role in providing exceptional customer service to our taxpayers.Key ResponsibilitiesHandle customer inquiries and resolve issues in a timely and professional...

  • Customer Service Representative

    4 weeks ago

    Portsmouth, Portsmouth, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and customer-focused individual to join our Tesco store team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service,...

  • Customer Service Representative

    4 weeks ago

    Portsmouth, Portsmouth, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and customer-focused individual to join our Tesco store team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service,...

  • Customer Service Representative

    2 weeks ago

    Portsmouth, Portsmouth, United Kingdom beBee Professionals Full time £25,000 - £35,000

    At beBee Professionals in Portsmouth, we're seeking a Customer Service Representative to deliver exceptional service and support to our customers. Key responsibilities include engaging with customers, participating in operational workflows, and collaborating with team members to meet and exceed goals.Key Requirements:High school diploma or...

  • Customer Service Representative

    2 weeks ago

    Portsmouth, Portsmouth, United Kingdom HM Revenue and Customs Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our Customer Services Group, you will be responsible for providing exceptional customer service to our taxpayers, handling a high volume of customer inquiries, and resolving complex issues in a timely and...

  • Customer Service Representative

    2 weeks ago

    Portsmouth, Portsmouth, United Kingdom HM Revenue and Customs Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our Customer Services Group, you will be responsible for providing exceptional customer service to our taxpayers, handling a high volume of customer inquiries, and resolving complex issues in a timely and...

  • Customer Service Representative

    1 week ago

    Portsmouth, Portsmouth, United Kingdom Charles Taylor Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Charles Taylor. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their medical expenses are accurately processed and compliant with regulatory requirements.Key...

  • Customer Service Representative

    1 month ago

    Portsmouth, Portsmouth, United Kingdom Portsmouth City Council Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our City Helpdesk team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service to our residents and visitors, providing a first point of contact for multiple council services across various...

  • Customer Service Representative

    1 month ago

    Portsmouth, Portsmouth, United Kingdom Portsmouth City Council Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our City Helpdesk team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service to our residents and visitors, providing a first point of contact for multiple council services across various...

  • Customer Service Representative

    4 weeks ago

    Portsmouth, Portsmouth, United Kingdom Tesco Full time

    About the RoleWe are seeking a motivated and customer-focused individual to join our Tesco store team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues to achieve sales and service targets, and contributing to a positive and inclusive...

  • Customer Service Representative

    4 weeks ago

    Portsmouth, Portsmouth, United Kingdom Tesco Full time

    About the RoleWe are seeking a motivated and customer-focused individual to join our Tesco store team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues to achieve sales and service targets, and contributing to a positive and inclusive...

  • Customer Service Representative

    2 weeks ago

    Portsmouth, Portsmouth, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. Key responsibilities include:Handling customer inquiries and resolving issues in a timely manner.Providing accurate information about our products and services.Working closely with other departments to ensure customer satisfaction.Requirements:Previous...

  • Customer Service Representative

    3 weeks ago

    Portsmouth, Portsmouth, United Kingdom CV-Library Full time

    Customer Service RoleLocation: Not SpecifiedHours: Standard Office HoursWe are seeking a skilled Customer Service Representative to provide exceptional support to our clients. The ideal candidate will have previous customer service experience, preferably in the automotive sector, and possess strong communication and administration skills.Key...

  • Customer Service Representative

    1 month ago

    Portsmouth, Portsmouth, United Kingdom CV-Library Full time

    Customer Service RoleLocation: Not specifiedHours: Standard office hoursWe are seeking a skilled Customer Service Representative to provide exceptional support to our clients. The ideal candidate will have previous customer service experience, preferably in the automotive sector, and possess strong communication and administration skills.Key...

  • Customer Service Representative

    1 month ago

    Portsmouth, Portsmouth, United Kingdom CV-Library Full time

    Customer Service RoleLocation: Not specifiedHours: Standard office hoursWe are seeking a skilled Customer Service Representative to provide exceptional support to our clients. The ideal candidate will have previous customer service experience, preferably in the automotive sector, and possess strong communication and administration skills.Key...

  • Customer Service Representative

    3 weeks ago

    Portsmouth, Portsmouth, United Kingdom CV-Library Full time

    Customer Service RoleLocation: Not SpecifiedHours: Standard Office HoursWe are seeking a skilled Customer Service Representative to provide exceptional support to our clients. The ideal candidate will have previous customer service experience, preferably in the automotive sector, and possess strong communication and administration skills.Key...