Customer Service Representative
4 weeks ago
Location: Cosham, Portsmouth
Hours: 8am - 5pm
We are seeking a skilled Customer Service Representative to join our team at a well-known automotive company. The ideal candidate will have previous customer service experience, preferably in the automotive sector, although this is not essential.
Key Qualifications:
- Excellent communication skills, both over the phone and face to face
- Ability to manage busy, high-pressure situations
- Good IT skills
- Strong administration experience
Key Responsibilities:
- Loading new claims onto the bodyshop management system, ensuring all information is correct
- Making initial contact with customers in a confident manner
- Effectively communicating the correct information to each of our repair centres for claim processing
- Being a helpful, friendly point of contact
- Managing queries and seeking information from the repair centre as required
- Handling correspondence properly
We need an individual who will ensure that all of our customers and clients receive the highest level of customer support and service.
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