Customer Service Representative

4 weeks ago


Portsmouth, Portsmouth, United Kingdom CV-Library Full time
Customer Service Role

Location: Cosham, Portsmouth

Hours: 8am - 5pm

We are seeking a skilled Customer Service Representative to join our team at a well-known automotive company. The ideal candidate will have previous customer service experience, preferably in the automotive sector, although this is not essential.

Key Qualifications:

  1. Excellent communication skills, both over the phone and face to face
  2. Ability to manage busy, high-pressure situations
  3. Good IT skills
  4. Strong administration experience

Key Responsibilities:

  1. Loading new claims onto the bodyshop management system, ensuring all information is correct
  2. Making initial contact with customers in a confident manner
  3. Effectively communicating the correct information to each of our repair centres for claim processing
  4. Being a helpful, friendly point of contact
  5. Managing queries and seeking information from the repair centre as required
  6. Handling correspondence properly

We need an individual who will ensure that all of our customers and clients receive the highest level of customer support and service.



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