Customer Service Ambassador
5 days ago
About the Role
We are seeking an experienced Customer Service Representative to join our team as a Customer Service Ambassador. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and providing outstanding support to our customers.
Key Responsibilities:
- To provide face-to-face customer service in a fast-paced branch environment, ensuring that all customer interactions are professional, friendly, and efficient.
- To process a wide range of transactions with a high degree of accuracy, while maintaining a focus on excellent customer service.
- To work collaboratively as part of the dynamic branch team, actively seeking opportunities to improve workflows and processes to make banking with HSBC easier for our customers.
- To educate customers about HSBC's self-service devices and alternative digital banking platforms, providing them with the knowledge and skills they need to bank effectively.
Requirements:
- Demonstrated ability to engage in effective conversations, build strong connections, and show empathy to customers.
- The ability to take ownership of customer enquiries through to resolution, delivering a customer experience that exceeds expectations.
- Excellent communication and interpersonal skills, with the ability to work well under pressure.
Benefits:
- A minimum starting salary of £23,205 per annum, plus an annual discretionary performance bonus.
- An attractive benefits package, including over six weeks' holiday, pension contribution, BUPA healthcare, life assurance, and access to a flexible benefits platform.
- Ongoing training and development opportunities, enabling you to grow and progress your career with HSBC.
Why Join HSBC?
At HSBC, we're dedicated to creating diverse and inclusive workplaces where everyone feels valued, respected, and empowered to succeed. We're committed to making a positive impact on the communities we serve and strive to be a leader in responsible business practices.
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