Customer Experience Ambassador
2 days ago
Founded in 1991, Unite Students is a FTSE 100 business and the UK's largest provider of purpose-built student accommodation. We pride ourselves on being rated Gold Investors in People and strive to provide exceptional learning and development opportunities for our team members.
We believe in creating room for everyone and building inclusive teams. Our core values include instinctive inclusion, doing what's right, keeping us safe, and raising the bar.
The Role:
A competitive salary of £13,522 per annum (dependent on experience), plus bonus and benefits, awaits the successful candidate. As a Customer Experience Team Member, you will provide a welcoming front-of-house reception service, conduct flat viewings and inspections, and lead sales conversations to promote our services and achieve sales targets.
Key Responsibilities:
- Deliver exceptional customer service and ensure a warm welcome for all students and visitors.
- Conduct flat viewings and inspections, highlighting the benefits of our student accommodation and identifying opportunities to improve the overall experience.
- Lead sales conversations to promote our services and achieve sales targets.
- Plan and run events for our students, including welcome parties and other social activities.
About You:
- You possess excellent communication skills, a caring attitude, and a positive outlook.
- You are able to work independently and as part of a team, with strong time management and organisational skills.
- You have an enthusiasm for delivering exceptional customer experiences and a commitment to providing outstanding service.
Benefits:
- A generous pension scheme with employer contributions between 5% and 11% depending on how much you save.
- 20 hours per week flexible working arrangement.
- 25 days' paid holiday and an annual holiday buying scheme.
- Lots of other great benefits, including an annual ShareSave scheme and discounts portal.
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