Customer Service Director
4 weeks ago
We are seeking a highly skilled Customer Service Director to lead our Customer Services Department. The ideal candidate will have a proven track record of delivering exceptional customer service and driving business growth.
Key Responsibilities:- Lead and coach the Customer Services Department to cultivate a high-performing and engaged team.
- Increase customer services across KINTO.
- Anticipate customer requirements and build highly effective teams to support these needs.
- Develop and analyse reporting from our systems to optimise team performance.
- Innovate new communication methods to support the delivery of enhanced customer service.
- Drive better performance, efficiency, and behaviours within our Customer Service operations.
- Create Quality Assurance standards within the team.
- Continuously monitor operational performance and customer expectations, identifying emerging trends.
- Work with the Account Management team to support effective conversations.
- Contribute and lead the development and the implementation of the holistic Toyota UK Customer Experience strategy.
- Create the structure to support KINTO UK Mobility products.
- Continuously drive first time resolution for customer queries and complaints.
- A full KINTO induction.
- Provide a great learning opportunity to develop the core skills required to excel in the role.
- You will be supported to grow a proactive, outward mindset approach rather than a reactive approach to performing the role.
- Clear objective setting via our performance management process.
- On-going coaching as required.
- Always available for support as needed.
- Support understanding and operating the globally recognised Toyota Way of Working.
- Proven experience and knowledge of working at a senior level within a Customer Services Operation.
- Experience of building digital self-service tools for end customers.
- Full UK Driving license.
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Customer Service Director
3 weeks ago
Portsmouth, Portsmouth, United Kingdom Toyota Financial Services Full timeWe are looking for a seasoned Customer Service Director who will lead the Customer Services Department in cultivating a high-performing and engaged team. This role will focus on increasing customer satisfaction across KINTO, leading the strategy and culture for customer excellence, and driving business growth across KINTO UK.In this role, you will anticipate...
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Customer Service Director
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeJob DescriptionWe are seeking a highly skilled and experienced Customer Service Director to lead our Customer Services Department. The successful candidate will have a proven track record of delivering exceptional customer service and will be responsible for shaping and implementing our customer service strategy.The Customer Services Department is a critical...
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Service Director
3 weeks ago
Portsmouth, Portsmouth, United Kingdom Hays Social Care Full timeJob Title: Service DirectorAt Hays Social Care, we are seeking a highly skilled and experienced Service Director to join our team. As the Interim Service Lead, you will be responsible for overseeing the fostering team, ensuring high standards of practice, and driving improvements in service delivery.Key Responsibilities:• Provide leadership and management...
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Strategic Customer Services Director
2 weeks ago
Portsmouth, Portsmouth, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeAt Toyota Financial Services, KINTO and KINTO JOIN, we are looking for an experienced Customer Experience Leader who is passionate about delivering exceptional customer service and driving business growth.About the RoleThis is a unique opportunity to join our team as a Customer Experience Leader, where you will be responsible for leading and shaping our...
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Interim Director of Clinical Services Lead
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Portsmouth, Portsmouth, United Kingdom Compass Associates Limited Full timeJob Title: Clinical Services Director - Interim PositionJob Description:We are seeking an exceptional Interim Clinical Services Director to join our client, a private provider of healthcare in Central London. As a key member of the leadership team, you will be responsible for delivering high-quality clinical services and ensuring the smooth operation of our...
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Aesthetic Field Service Engineer
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Service Express, Inc. Full timeA fantastic opportunity has arisen at Service Express, where we are seeking a skilled Field Service Engineer to join our team in the Portsmouth area. As a key member of our organisation, you will be responsible for providing a full installation, maintenance, and repair service to a key customer within the financial services industry.This is a full-time...
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Aesthetic Field Service Engineer
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Service Express, Inc. Full timeExciting Opportunity at Service ExpressWe are seeking a highly skilled Field Service Engineer to join our team in the Portsmouth area. As a key member of our team, you will be responsible for providing a full installation, maintenance, and repair service to a key customer within the financial services industry.Key Responsibilities:Maintain and repair...
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Customer Service Manager
4 weeks ago
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Customer Service Representative
3 weeks ago
Portsmouth, Portsmouth, United Kingdom Wild Recruitment Full timeWe are seeking a dedicated Customer Service Representative to join our team at Wild Recruitment. As a key member of our client's customer service team, you will be responsible for handling customer issues and queries in a professional and efficient manner.Key Responsibilities:Action and resolve customer complaints in a timely and effective mannerInvestigate...
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Customer Service Representative
4 weeks ago
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Customer Service Representative
4 weeks ago
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Customer Service Ambassador
1 week ago
Portsmouth, Portsmouth, United Kingdom Nationwide Building Society Full timeTransforming Customer ExperiencesNationwide Building Society is the world's largest building society, with a mission to deliver banking that's fairer, more rewarding, and for the good of society.About the RoleWe are seeking an exceptional Customer Service Ambassador to join our team in Portsmouth. As a key member of our branch, you will be responsible for...
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Customer Service Representative
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Tesco Full timeAbout the RoleWe are seeking a dedicated and passionate individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service, responding to...
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Customer Service Representative
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesManage customer inquiries and resolve issues in a timely and professional...
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Customer Service Representative
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Adecco UK Limited Full timeCustomer Assistant Job Description **Job Summary** Adecco UK Limited is seeking a committed and safety-conscious Customer Assistant to work at a busy railway station. As a Customer Assistant, you will provide a first-class service to our customers while ensuring their safety at all times. **Key Responsibilities** * Effectively operate the gates to ensure...
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Customer Service Ambassador
24 hours ago
Portsmouth, Portsmouth, United Kingdom HSBC Full timeAbout the RoleWe are seeking an experienced Customer Service Representative to join our team as a Customer Service Ambassador. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and providing outstanding support to our customers.Key Responsibilities:To provide face-to-face customer service in a...
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Customer Service Liaison
1 week ago
Portsmouth, Portsmouth, United Kingdom Wild Recruitment Full timeJob SummaryWe are seeking a highly skilled Customer Service Advisor to join our team at Wild Recruitment. As a key member of our client's support team, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.Key Responsibilities:Action and resolve customer complaints in a fair and efficient...
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Customer Service Representative
2 months ago
Portsmouth, Portsmouth, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Portsmouth, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
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Customer Service Representative
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Tesco Full timeAbout the RoleWe are seeking a dedicated and enthusiastic individual to join our Tesco store team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring that our customers have a positive shopping experience.Key ResponsibilitiesProvide excellent customer service,...
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Customer Service Representative
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesManage customer inquiries and resolve issues in a timely and professional mannerProvide...