Senior Customer Service Operations Manager

4 weeks ago


Portsmouth, Portsmouth, United Kingdom Toyota Financial Services (UK) PLC Full time

About the Role:

We are seeking a highly skilled and experienced Senior Customer Service Operations Manager to lead our Customer Services Department. As a key member of our team, you will be responsible for cultivating a high-performing and engaged team, increasing customer services across KINTO, and anticipating customer requirements.

Key Responsibilities:

  • Lead and coach the Customer Services Department to achieve exceptional customer outcomes.
  • Develop and analyse reporting from our systems to optimise team performance.
  • Innovate new communication methods to support the delivery of enhanced customer service.
  • Drive better performance, efficiency, and behaviours within our Customer Service operations.
  • Work with the Account Management team to support effective conversations.
  • Contribute to the development and implementation of the holistic Toyota UK Customer Experience strategy.

What We Offer:

  • A great learning opportunity to develop the core skills required to excel in the role.
  • Clear objective setting via our performance management process.
  • On-going coaching as required.
  • A competitive starting salary and bonus earning potential.
  • A comprehensive benefits package, including a great pension scheme and private medical cover.

About Us:

KINTO UK is an equal opportunities employer, committed to creating a diverse and inclusive workplace. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.



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