Senior Operations Manager

1 week ago


Portsmouth, Portsmouth, United Kingdom Workshop Recruitment Full time
Job Description

We are seeking a Senior Operations Manager to lead our team of Service Coordinators in delivering exceptional customer service and logistical management of workers and subcontractors.

In this role, you will be responsible for supervising the performance of your team, ensuring appointments are resourced and managed effectively. This includes allocating the right workers based on skills, availability, and locality to meet repair appointments.

The ideal candidate will have 2 years' experience supervising a team within a contact centre/office environment and basic knowledge of building maintenance trades. They will also be able to support, coach, and develop their team to improve services provided.

Responsibilities:

  1. Supervise the performance of the team to ensure appointment times are met and resources are allocated efficiently.
  2. Monitor call centre screens and statuses to identify potential issues before they arise.
  3. Manage conflict, issues, and poor performance within the team to achieve a positive outcome.
  4. Work closely with Office Supervisors to ensure the Call Centre team is effective and efficient.

Requirements:

  • 2 years' experience supervising a team within a contact centre/office environment.
  • Basic knowledge of building maintenance trades.
  • Able to support, coach, and develop a team to improve services provided.
  • Good computer skills in MS Office and comfortable using job management systems.
  • Extremely organised and self-motivated, able to self-manage and prioritise work with a desire to solve problems and eliminate waste.

Benefits:

  • Estimated salary: £35,000 - £40,000 per annum.
  • 23 days holiday.
  • Pension.
  • Life Insurance.


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