Customer Service Case Manager

2 weeks ago

Portsmouth, Portsmouth, United Kingdom Charles Taylor Full time

Job Title: Customer Service Case Manager

Job Summary: We are seeking a highly skilled and compassionate Customer Service Case Manager to join our team at Charles Taylor. As a Customer Service Case Manager, you will be the critical point of contact for customers who become ill or injured on their travels.

Key Responsibilities:

  • Assess insurance cover and organise medical treatment, transport, and accommodation
  • Mobilise a global network of agents and suppliers to provide local solutions
  • Effect repatriations and medical evacuations
  • Provide exceptional customer service and support

Requirements:

  • Compassionate approach to customer interaction
  • High levels of personal commitment to facilitate customer-focused service
  • Drive and passion to make a difference to people's lives
  • Ability to work well within a team and independently
  • Accurate typing skills and good standard of education or equivalent experience

What We Offer:

  • Full training and guidance
  • Opportunities for learning, development, and career progression
  • Contributory pension scheme
  • Health Cash Plan worth £1700 per annum
  • Additional remuneration for key foreign languages

About Us: Charles Taylor is a leading global provider of medical assistance, travel risk, and claims management services. We support over five million customers every year and process over 170,000 travel claims.

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