Customer Service Case Manager

4 weeks ago

Portsmouth, Portsmouth, United Kingdom Charles Taylor Full time
Customer Service Case Manager

Join Charles Taylor Assistance, a leading global provider of medical assistance, travel risk, and claims management services, as a Customer Service Case Manager. In this role, you will be the critical point of contact for customers who become ill or injured on their travels.

Key Responsibilities:
  • Assess insurance cover and organise medical treatment, transport, and accommodation
  • Mobilise a global network of agents and suppliers to provide local solutions
  • Effect repatriations and medical evacuations
  • Work alongside a team of medical and travel professionals to provide exceptional customer service
Requirements:
  • Compassionate approach to customer interaction
  • High levels of personal commitment to facilitate a customer-focused service
  • Drive and passion to make a difference to people's lives
  • Personal resilience to work in a high-pressured environment
  • Accurate typing skills and a good standard of education or equivalent experience
What We Offer:
  • Full training and guidance, including 6 weeks of classroom training and systems-based training
  • Opportunities for learning, development, and career progression
  • Contributory pension scheme
  • Health Cash Plan worth £1700 per annum
  • Additional remuneration for key foreign languages
  • High-street rewards scheme for family and friends
  • Worldwide family travel insurance (subject to qualifying criteria)
  • Discounts on home and motor insurance

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