Customer Service Case Manager

1 month ago

Portsmouth, Portsmouth, United Kingdom Charles Taylor Full time
Customer Service Case Manager

Join Charles Taylor Assistance, a leading global provider of medical assistance, travel risk, and claims management services, as a Customer Service Case Manager. In this role, you will be the critical point of contact for customers who become ill or injured on their travels.

Key Responsibilities:
  • Assess insurance cover and organise medical treatment, transport, and accommodation
  • Mobilise a global network of agents and suppliers to provide local solutions
  • Effect repatriations and medical evacuations
  • Work alongside a team of medical and travel professionals to provide exceptional customer service
Requirements:
  • Compassionate approach to customer interaction
  • High levels of personal commitment to facilitate a customer-focused service
  • Drive and passion to make a difference to people's lives
  • Personal resilience to work in a high-pressured environment
  • Accurate typing skills and a good standard of education or equivalent experience
What We Offer:
  • Full training and guidance, including 6 weeks of classroom training and systems-based training
  • Opportunities for learning, development, and career progression
  • Contributory pension scheme
  • Health Cash Plan worth £1700 per annum
  • Additional remuneration for key foreign languages
  • High-street rewards scheme for family and friends
  • Worldwide family travel insurance (subject to qualifying criteria)
  • Discounts on home and motor insurance

We are looking for individuals who are passionate about delivering exceptional customer service and have the skills and experience to succeed in this challenging and rewarding role.

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