Customer Service Coordinator

3 weeks ago


Portsmouth, Portsmouth, United Kingdom Workshop Recruitment Full time

Workshop Recruitment is seeking a skilled Customer Service Co-ordinator to join their team. This role will involve managing a high volume of inbound and outbound calls, scheduling appointments, and coordinating visits.

Main Responsibilities

  • Answering customer calls and resolving their queries in a timely and professional manner.
  • Using the company's inhouse system to log and update the status of all calls to ensure smooth running of operations.
  • Auditing incoming work to ensure documentation is correct and accurate.
  • Handling customer complaints and resolving issues in accordance with company policies.
  • Providing excellent customer service and building strong relationships with clients.

Requirements

  • Previous experience working in a fast-paced customer service environment.
  • Excellent communication and interpersonal skills.
  • Ability to work from home with minimal distractions.
  • Confident and professional telephone manner.
  • Ability to stay calm under pressure and work well in a team environment.


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