Customer Service Coordinator
3 weeks ago
Workshop Recruitment is seeking a skilled Customer Service Co-ordinator to join their team. This role will involve managing a high volume of inbound and outbound calls, scheduling appointments, and coordinating visits.
Main Responsibilities
- Answering customer calls and resolving their queries in a timely and professional manner.
- Using the company's inhouse system to log and update the status of all calls to ensure smooth running of operations.
- Auditing incoming work to ensure documentation is correct and accurate.
- Handling customer complaints and resolving issues in accordance with company policies.
- Providing excellent customer service and building strong relationships with clients.
Requirements
- Previous experience working in a fast-paced customer service environment.
- Excellent communication and interpersonal skills.
- Ability to work from home with minimal distractions.
- Confident and professional telephone manner.
- Ability to stay calm under pressure and work well in a team environment.
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