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Technical Customer Success Specialist

1 month ago

London, Greater London, United Kingdom Capua Full time £45,000 - £65,000

About the Company:

Our partner is a rapidly growing enterprise that specializes in data collection and fire safety solutions. With a diverse client base across various sectors, they pride themselves on their approachable and honest communication style. Their commitment to maintaining a personable yet professional atmosphere is central to their values.

About the Role:

We are seeking a Technical Customer Success Manager who is passionate about delivering exceptional customer experiences. This role requires a balance of technical expertise and strategic thinking to drive customer success. The ideal candidate will have a natural inclination to ask questions, seek out solutions, and provide tailored support to clients.

Responsibilities:

  • Provide day-to-day technical support to clients, addressing inquiries and resolving issues efficiently.
  • Engage with clients to understand their objectives and offer solutions that enhance their use of our partner's innovative products.
  • Document support tickets and create how-to guides to streamline the support process and reduce repetitive inquiries.
  • Collaborate with the product and development teams to relay user feedback and product requirements, driving continuous improvement.
  • Maintain a proactive approach to identifying areas for improvement within the support and account management functions.

Requirements:

  • 2-4 years of experience in a customer-facing role, ideally within a technical support or account management capacity.
  • A degree from a top UK university.
  • Excellent communication skills, both verbal and written, with the ability to convey technical information in simple terms.
  • Strong organisational skills and the ability to prioritise tasks effectively.
  • A proactive mindset, eager to take initiative and contribute to the team's success.

Compensation and Benefits:

  • Salary of £45 – 65K DOE + bonus.
  • Opportunity to work in a dynamic and supportive team environment.
  • Chance to contribute to the growth and success of an innovative product in the fire safety and building safety sectors.
  • Hybrid working arrangement.