Technical Customer Success Specialist

4 weeks ago


London, Greater London, United Kingdom Capua Full time £45,000 - £65,000
Job Title: Technical Customer Success Specialist

About the Role:

We are seeking a highly skilled Technical Customer Success Specialist to join our team at Capua. As a Technical Customer Success Specialist, you will be responsible for managing client relationships, understanding their needs, and ensuring successful implementation of our innovative solutions.

Key Responsibilities:

* Provide day-to-day technical support to clients, addressing inquiries and resolving issues efficiently.
* Document support tickets and create how-to guides to streamline the support process and reduce repetitive inquiries.
* Work closely with the technical writer to enhance documentation and support materials.
* Maintain a proactive approach to identifying areas for improvement within the support and account management functions.

Requirements:

* 2-4 years of experience in a customer-facing role, ideally within a technical support or account management capacity.
* Strong technical skills and ability to learn new technologies quickly.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

* Salary of £45 – 65K DOE + bonus.
* Chance to contribute to the growth and success of an innovative product in the fire safety and building safety sectors.
* Immediate start date.
* Hybrid working arrangement.

About Us:

Capua is a rapidly growing data collection enterprise that has experienced remarkable growth, doubling in size every year for the past few years. We pride ourselves on our approachable and honest communication style and are seeking like-minded individuals to join our team.

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