Technical Customer Success Consultant

1 month ago

London, Greater London, United Kingdom Timebeat Full time
Technical Customer Success Consultant

At Timebeat, we are pushing the boundaries of technology to deliver precise timing solutions that drive performance in industries from finance to telecommunications.

This role is perfect for someone who thrives in a scale-up environment, is eager to grow with the company, and has a strong technical foundation in system administration.

Main Responsibilities:

  • Technical Customer Onboarding: Guide new customers through a smooth onboarding process, helping them to integrate our advanced timing solutions with ease.
  • Documentation Creation: Develop clear, concise community and support materials to empower users, from FAQs to in-depth technical guides.
  • Customer Account Management & Upselling: Nurture relationships with current clients to identify opportunities for expanding their use of Timebeat's features or scaling up deployments.
  • Feature Requests & Prioritization: Act as a bridge between customers and our product team, gathering feedback and helping to shape the future of our product.
  • Lab & Test Creation: Build in-house testing environments to troubleshoot and solve customer queries more efficiently.

What You Bring to the Role:

  • Technical Expertise: Solid experience in system administration (Linux-focused, with some Windows exposure).
  • People Skills: You enjoy interacting with clients, listening to their needs, and providing tailored solutions.
  • Strong Communication: The ability to explain complex technical concepts in a way that non-experts can understand.
  • Organisational Skills: A knack for managing multiple tasks efficiently, ensuring smooth processes.
  • Passion for Technology: A genuine love for technology and a desire to be part of a company that's shaping the future of the timing and sync industry.

Why Timebeat?

At Timebeat, you will be joining a team that's passionate about delivering cutting-edge technology to solve real-world problems. As we continue to grow, you'll have the chance to shape the direction of the company, working with an innovative team in a highly collaborative environment.

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