Technical Customer Success Professional

4 weeks ago


London, Greater London, United Kingdom Avvoka Full time
About the Role

The Technical Customer Success Manager will be responsible for delivering exceptional customer success experiences to clients using Avvoka's platform. This role requires a unique blend of technical expertise, business acumen, and communication skills.

Key Accountabilities
  • Build strong relationships by deeply understanding clients' objectives and ensuring they achieve measurable success with Avvoka.
  • Act as the first point of contact for resolving technical inquiries, troubleshooting issues, and proactively identifying opportunities for optimization.
  • Monitor client usage metrics and health scores, using data to identify opportunities to improve adoption and satisfaction.
Requirements
  • Prior experience in a Customer Success Manager role within SaaS, legal tech, or contract management industries.
  • Familiarity with the challenges faced by legal teams, particularly in contract drafting, negotiation, and lifecycle management.
Salary Range

Estimated annual salary: $100,000 - $160,000, based on location and experience.



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