Technical Success Consultant

2 days ago


London, Greater London, United Kingdom Palo Alto Networks Full time
Technical Success Consultant

Palo Alto Networks is seeking a skilled Technical Success Consultant to work with our clients and partners to implement and customize our XSOAR platform, automating their Security Operations and improving incident response processes. As a key member of our team, you will provide technical expertise, training, and support to help our clients achieve success with our platform.

Your Responsibilities
  • Implement and customize the XSOAR platform to meet the needs of our clients.
  • Provide training and support to our clients, helping them to understand and use the platform effectively.
  • Assist our clients with resolving issues and responding to product questions.


Requirements
  • Experience in customer-facing roles, including familiarity with Customer Success processes and metrics.
  • Ability to develop and maintain scripts in Python, Powershell, or JavaScript.
  • Understanding of various security products and secure coding techniques.
  • Linux system administration & troubleshooting experience.
  • Familiarity with different products, processes, and ecosystem.
  • Experience as a Security Incident Responder or SOC analyst/manage.
  • Ability to work under pressure, and prioritize tasks accordingly.
  • Experience with mentorship responsibilities.


The Team

As a Technical Success Consultant at Palo Alto Networks, you will be part of a team that works closely with customers, partners, and Cortex colleagues to drive innovation and excellence in cybersecurity. You will have the opportunity to work with some of the world's largest and most well-known organizations, providing technical expertise and support to help them achieve success with our platform.

Salary
$100,000 - $160,000 per year, depending on location and experience.

Benefits
  • We are committed to providing reasonable accommodations for all qualified individuals with a disability.
  • Palo Alto Networks is an equal opportunity employer.


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