Human Resources Assistant

4 days ago

Belfast, United Kingdom Apple Recruitment Full time
Job Summary

The Human Resources Assistant - Organisational Development will be a key member of the Workforce Directorate, contributing to the achievement of the overall Directorate's performance objectives. The postholder will provide high-quality communication and administrative services to support the delivery of a proactive, responsive and professional HR service to internal and external stakeholders.

Key Responsibilities
  • Log and Action Queries: Log details of all queries (via phone calls/emails) to the HR/OD Helpdesk in accordance with agreed procedure. Action all queries to the HR/OD within agreed Key Performance Indicators (KPI's), responding to, signposting or escalating queries as appropriate and in accordance with agreed procedure.
  • Communication and Advice: Communicate with all users of the HR/OD Helpdesk in a courteous and effective manner. Provide advice to Managers and staff on a range of routine HR&OD issues in accordance with HR&OD policy, procedure and protocol.
  • Administrative Processes: Deliver all functional administrative processes in a timely, accurate and consistent manner within agreed KPI's and in accordance with HR&OD policy, procedure and protocol and relevant legislation.
  • Correspondence and Documentation: Prepare and issue template correspondence to a high quality standard. Create, maintain and update electronic/manual workforce files, ensuring the safe storage, retrieval and disposal of information in accordance with agreed procedure.
  • Meetings and Hearings: Organise HR&OD-related hearings/meetings, including preparing associated paperwork/correspondence to a high quality standard.
  • Data Input and Processing: Undertake timely and accurate data input and processing activity on the Human Resources, Payroll, Travel & Subsistence (HRPTS) System and other relevant HR&OD information systems.
  • Administrative Support: Provide administrative support to HR&OD meetings/committees as required, including taking minutes. Assist in the collation and presentation of HR&OD data as required.
  • Stationery and Supplies: Ensure that adequate levels of stationery supplies are maintained in accordance with the needs of the function/Department and order replacement stock as necessary.
Requirements
  • Essential Criteria: Have 5 GCSE's (Grade A-C) to include English Language or equivalent qualification plus 1 year's administrative / customer service experience at Band 2 or equivalent; OR NVQ level 2 in Administration / Customer Service plus GCSE Grade A-C English Language or equivalent qualification plus 1 year's administrative / customer service experience at Band 2 or equivalent; OR GCSE Grade A-C or equivalent qualification plus 2 years' administrative/customer service experience at Band 2 or equivalent.
  • Microsoft Office Skills: 6 months' experience in the use of Microsoft Office, including Microsoft Word, Excel, Powerpoint & Outlook.
  • Communication and Interpersonal Skills: Demonstrate excellent communication and interpersonal skills in order to establish positive working relationships with internal and external stakeholders.
  • Organisational Skills: Demonstrate excellent organisational skills, with the ability to work to tight timescales within limited resources.
  • Digital Information Systems: Demonstrate experience of maintaining digital information systems.
  • Initiative and Teamwork: Demonstrate ability to work on own initiative and as a member of a team.
  • Knowledge of HR Function: Demonstrate knowledge of the role of a Human Resources function.

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