Retail Security Officer
4 weeks ago
Job Title: Retail Security Officer
Job Summary: We are seeking a skilled Retail Security Officer to join our team at Kingdom Services Group Ltd. The successful candidate will be responsible for maintaining a safe and secure shopping environment for customers and staff.
Key Responsibilities:
- Conduct regular patrols inside and outside the retail store to monitor and secure premises.
- Observe and report any suspicious behavior or potential security risks.
- Monitor CCTV cameras and alarm systems to detect and prevent theft or vandalism.
- Act as a visual deterrent to shoplifters and other criminal activity.
- Identify and prevent theft through proactive observation and surveillance techniques.
- Apprehend shoplifters or trespassers, following the company's policies and local laws.
- Ensure the safety and security of customers, staff, and assets.
- Respond to incidents, emergencies, or disturbances, providing first aid or other support when required.
- Help de-escalate conflicts or confrontations involving customers or staff.
- Control access points, ensuring that only authorized personnel enter restricted areas.
- Check for any unauthorized activities and respond accordingly.
- Conduct bag or vehicle searches as per company policy when required.
- Report and document incidents of theft, property damage, or other security breaches.
- Collaborate with local law enforcement agencies during investigations.
- Complete daily security logs and report suspicious activities to management.
- Act swiftly in the event of emergencies such as fires, evacuations, or medical situations.
- Coordinate with emergency services if required, and assist in managing crowd control during evacuations.
- Follow established procedures during critical incidents to minimize damage and harm.
- Provide a visible security presence while maintaining a friendly and approachable demeanor.
- Assist customers with queries or concerns when needed.
- Direct customers to the appropriate staff or service areas when necessary.
About You:
- Excellent communication & customer service skills.
- Professional in approach, with a balanced sense of judgement, and a keen eye for detail.
- Previous experience in a similar role is desirable, but not essential.
- A valid SIA Licence or have applied for one.
- A full five-year checkable employment history.
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