Retail Security Officer

4 weeks ago


Whitley Bay, North Tyneside, United Kingdom Kingdom Services Group Ltd Full time

Job Title: Retail Security Officer

Job Summary: We are seeking a skilled Retail Security Officer to join our team at Kingdom Services Group Ltd. The successful candidate will be responsible for maintaining a safe and secure shopping environment for customers and staff.

Key Responsibilities:

  • Conduct regular patrols inside and outside the retail store to monitor and secure premises.
  • Observe and report any suspicious behavior or potential security risks.
  • Monitor CCTV cameras and alarm systems to detect and prevent theft or vandalism.
  • Act as a visual deterrent to shoplifters and other criminal activity.
  • Identify and prevent theft through proactive observation and surveillance techniques.
  • Apprehend shoplifters or trespassers, following the company's policies and local laws.
  • Ensure the safety and security of customers, staff, and assets.
  • Respond to incidents, emergencies, or disturbances, providing first aid or other support when required.
  • Help de-escalate conflicts or confrontations involving customers or staff.
  • Control access points, ensuring that only authorized personnel enter restricted areas.
  • Check for any unauthorized activities and respond accordingly.
  • Conduct bag or vehicle searches as per company policy when required.
  • Report and document incidents of theft, property damage, or other security breaches.
  • Collaborate with local law enforcement agencies during investigations.
  • Complete daily security logs and report suspicious activities to management.
  • Act swiftly in the event of emergencies such as fires, evacuations, or medical situations.
  • Coordinate with emergency services if required, and assist in managing crowd control during evacuations.
  • Follow established procedures during critical incidents to minimize damage and harm.
  • Provide a visible security presence while maintaining a friendly and approachable demeanor.
  • Assist customers with queries or concerns when needed.
  • Direct customers to the appropriate staff or service areas when necessary.

About You:

  • Excellent communication & customer service skills.
  • Professional in approach, with a balanced sense of judgement, and a keen eye for detail.
  • Previous experience in a similar role is desirable, but not essential.
  • A valid SIA Licence or have applied for one.
  • A full five-year checkable employment history.


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