Parking Enforcement Officer

6 days ago


Cambridge, Cambridgeshire, United Kingdom OCS Group Full time
Parking Enforcement Officer Role

At OCS Group, we are currently seeking a skilled and experienced Parking Enforcement Officer to join our team in Cambridge. As a key member of our enforcement team, you will play a vital role in ensuring compliance with parking restrictions across the city.

About the Job

This is a full-time position working 40 hours a week on a shift basis, 5 days out of 7 from Monday to Sunday. The earliest start time is 7am, and the latest finish is 10:30pm. Part-time hours are also available.

We are looking for an individual who possesses excellent customer service skills, with experience in dealing with the public in a demanding environment. Previous experience within civil enforcement/parking or security is desirable but not essential.

Responsibilities
  • Carry out effective patrols of on and off-street parking areas to ensure compliance with parking restrictions.
  • Issue penalty charge notices to vehicles parked against restriction and record verbal warnings issued to motorists.
  • Report any defects with signs or lines.
  • Evaluate and report defects in parking equipment promptly.
  • Provide exceptional customer service, addressing public enquiries efficiently and politely.
  • Act as ambassadors for the Council, undertaking additional tasks as directed.
Requirements
  • Previous customer service experience in a demanding environment (desirable).
  • Ability to follow instructions and work within a closely managed operation.
  • The capacity to ride a bicycle in various weather conditions.
  • Able to remain calm during conflict situations and possess a polite, credible, and confident approach when interacting with members of the public.
  • Willingness to work outdoors in all weather conditions and ability to walk 10 miles per shift.
  • A flexible approach to working hours.
What We Offer

We offer a competitive salary estimated at £25,000-£35,000 per annum, depending on experience, plus opportunities for career development and advancement within the company.

OCS Group is committed to providing a safe and supportive work environment. This role requires the ability to work independently and as part of a team, utilizing your problem-solving skills to resolve complex issues effectively.

If you believe you have the skills, experience, and passion required for this challenging yet rewarding role, please apply by discussing your suitability with us.



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